Extended Stay America Suites - Houston - Kingwood

the area it’s located in

how the pool was down the grab and go breakfast etc

DO NOT STAY HERE. The internet was down when we arrived so we couldn't check in right away. The front desk employee was incredibly nice and got us checked in as much as she could while waiting for the internet to come back up. Texas issues a paper license when you get transfer or renew your license and they almost didn't accept mine, which is weird since that is the procedure in Texas. The biggest reason I chose this hotel was the pool. Guess what was closed??? Why is that not in the hotel listing??? The first room we went to had someone's coffee and snacks in it. We were moved to another room but it only had one bed. The third room was ok until we went in the bathroom and someone had used it, leaving urine on the seat and floor and toilet paper in the toilet. Finally, the fourth room was clean until we woke up the next morning to roaches crawling everywhere. In the tub, sink, fridge, and yes... our stuff. The air conditioner was falling apart and rattled, which at least helped muffle the sound of the people moving around on the floor above. I have always had a good experience at Extended Stay but I don't know if I will ever stay at another one. I have no idea how this hotel had such a good rating.

The room I was assigned to smelled of pet urine. The carpet was dirty. The bed was old and uncomfortable. There were roaches and no housekeeping until a week after I had been there; I left before the week was up. I left a day early. Also, I vacuumed the carpet, took the trash out myself and on Sunday before my checkout, the gentleman that was to spray for roaches finally got there. I informed him I was leaving that day and no need to spray while I was still there. I was called in for an emergent case at work and had to leave, when I got back the A/C was turned off and someone had used the toilet (the lid was up). I’m female, so there was no need to have the toilet lid up. The front desk staff were very understanding of my needs and my requests. The owners however, were not. I saw them on the Sunday I checked in and not again until the Sunday I checked out; they don’t greet you or even acknowledge you. And lastly, the hallways reeked of marijuana the side doors of the complex do not work, they’re loose and won’t open from the outside.

I stayed at this hotel for 3 months, and loved it. we are Amazed By the amount if attaction they give to all the detaila clean and wonderful stay!!! All the staff at this hotel are so welcoming and friendly, the housekeeping with impress you by hendeling and cleaning all the details of the room

Some of the stuff were perfect angels, very professional & attentive to their guests while other staff and the hospitality crew were giving some of the guests nasty looks and speaking other languages talking about them.

Key cards for room consistently don’t work. Someone other than staff got into my room. Pool was unmaintained no skimmer to clean pool. No minimum amenities like a coffee pot. Every question asked was answered my Manager is working on that but never saw any results.

Never Again! no stopper in the tub, no hair dryer, and the fan in the bathroom didn't work. No light bulb in the lamp next to the bed. No coffee pot or coffee in the room. For a "suite" with a refrigerator, sink, disposal, and stove, there wasn't ONE utensil; no cutlery, bowls, or plates, etc. We asked for spoons at the desk and it was a huge production along with getting a few paper bowls. Seeing the police holding a woman in handcuffs out in front was another "clue" to stay elsewhere. Found a large cockroach dead near our desk the next morning. When I showed a photo to staff they said there were no additional rooms--they were full. But based on the cars in the lot, this place couldn't have been more than 1/3 full. Breakfast downstairs was packets of oatmeal and small blueberry muffins in plastic. The coffee downstairs was the only redeeming point--it was quite good. When we asked for 2 extra towels, we were asked, "why, don't you have any in your room?" and were reluctantly given 2 more(with stripes). Stayed 2 nights and never had our room serviced. We collected our garbage and put it outside our room Saturday morning. It was there on Sunday. One wash cloth was all that was in the room.

Did not eat breakfast.

The kitchen could at least be stocked with some dishes. I asked the 1st night and I received a plate, mug and two juice glasses. The next day I asked and I received another plate, a spoon, a drinking glass and a plastic fork. There is a dishwasher but no hint of soap for dishes or dishwasher. And who charges for WiFi anyway? That’s ridiculous.