The Residency Tower

I'm very surprised by the services offered by the staff in this hotel. They are very friendly and helpful.Place is very nice and clan great customer service! Definitely stay again, if I visit the town.

Nice clean property in the heart of the city, with friendly and helpful staff.

location on side street off of MG Road is great as it is central to everything.

Me and my partner stayed at The Residency for our last night in Kerala before catching a flight back to Mumbai/London. Things that were great: - great location, right next to the big main road that goes from the airport straight up to NishaGandhi, but it's still quiet - polite, accommodating staff - beautiful reception and tasteful decor throughout - clean room and complimentary bottle of water and tea/coffee - great hot water supply in the shower (a rarity in India!) - two bars serving alcohol that were open till 11pm - good selection of TV/movie channels - added bonus of a rooftop pool, although we did not get to use it Aspects to improve: - awful smell coming from the drain in the bedroom bathroom - the basement bar had a horrible smell and the atmosphere was really shady. My partner and I decided to have a drink at the restaurant on the ground floor instead but that was deserted so felt really strange too - staff in the restaurant spoke little to no English which meant we ended up being given different beers to the ones we had ordered - card machine at check-out wasn't working which complicated the check-out process TIP: our experience of rickshaws in Trivandrum was a nightmare, with drivers either refusing to take us/quoting extortionate amounts/not knowing the location of places we wanted to go to (which were all within a 15 minute drive radius!). We mainly used Uber for our journey which I would recommend using.

Good but room smelled it tobacco smoke, especially the toilet room. But guess it is not the hotel's fault.

STAYING WAS OK. WHAT ABOUT THE SNACKS AND COFFEE IN THE ROOM / IS THIS FREE FOR CUSTOMERS? ALSO I WOULD SAY THE FOOD WAS NICE. THANKS TO THE CHEF AND COOK.

This is a very nicely located place in Trivandrum, very close to the temple. So if you want to have a morning visit to temple, this is a very good place. Apart from that, the rooms were very comfortable, stuffs were nice. Only one concern, it would have been better if the room service or restaurants serves dishes cooked without coconut oil

Everyone enjoyed the stay. Great food and service. Breakfast and lunch at the Orion was highly commendable, "spoilt for choice". However on the flip side, the bathroom door wouldn't lock and the shower could do with a shower curtain to contain splashing water everywhere.

Stay was ok. Front office lack in finnesse. Manager a bit arrogant. Wl never ßtay or recommend this hotel.

Very nice hotel, close to most sights. Autorick drivers all know where it is. Staff were super friendly.