The Residency Tower

My family and I stayed at the The Residency Tower for numerous nights. I do not recommend this hotel for the following reasons: 1. The AC was not functioning properly in either the initial hotel room or the replacement hotel room we were checked into (Hotel Management did not know what the problem was or seem to really care). 2. The Hotel Staff billed the floor we stayed on as non-smoking, it was clear from the smell that people were smoking in the room(s) near our room. When questioned, Hotel Staff acknowledged they do not enforce the non-smoking rules. 3. The wood floor in our room had nail heads sticking up all over the place. Hotel Staff did fix that problem promptly. 4. The pool water was green not blue. 5. The Front Desk had significant problems with handling the checkout process given that we booked with Hotels.com. 6. The Dhaba restaurant on the 7th floor is mediocre. 7. The Hotel Staff's English is not very good. 8. The Hotel Staff is not helpful in terms of providing information on sightseeing.

I booked a double room for single use,but on arrival I was given a twin room with no natural light.The beds are not very comfortable.The quality of food in the ground floor restaurant is just average.The staff are pleasant and courteous.