Crossroads Hotel Lilongwe

The staff is friendly and eager to please. The pictures on the website are pretty accurate. If you are staying more than a day or so, I would recommend the Deluxe Rooms. The Deluxe Rooms are larger, have better furniture, larger bathroom with magnifying mirror, and more dependable air condition. If you need extra internet vouchers, ask the front desk. They were happy to give me an extra voucher when needed. A breakfast buffet is included.

Superior room was decent, wouldn't stay in standard room. Check your bill carefully as I got charged for laundry services that I didn't procure. The "free internet" is misleading. You get a voucher for 350MB of internet access per day which is about enough check and send a few emails then you have to purchase more airtime. The airtime is cheap and is usable all over the city, so that factor is actually convenient but if hotels.com advertises free internet as part of the room rate, it should at least be unlimited daily access at the hotel facility.

It was a great stay except for some of the items that were not available in the room. There was only one bathroom, no extra tissue, and the shower hose was leaking at the base that led to the whole bathroom being flooded with water after shower. The breakfast was good though. Not bad but one of those things you encounter in hotels!

I had a great time. Thanks to all your staff for giving us the best holiday ever

Good friendly service; a problem with cold water for bath/ shower was quickly remedied.

Will go there again, stayed there for 8 days and it is much better than the sunbird capital

Good hotel in Lilongwe

Internet poor. Service inconsistent. Nice but in an average kind of way.

The staff were nice, the hotel was clean, but it was very very quiet at night.

No free Wifi and room service comes at a charge. I will not stay here again