Crossroads Hotel Lilongwe

I stayed at the Crossroads for 3 weeks on business. Location was excellent. Close to city center and some very good restaurants. Service was also very good. For those travelers used to visiting Africa, the hotel is well rated at a 4. By Western standards, it would be probably a 2 or 3. It has a flat screen TV but maybe 19 inches, so difficult to view clearly from the bed. Hot water in the morning, like most African owned hotels, is a coin toss. But when you are married and traveling alone for 3 week, a cold shower once a week is probably a good idea anyway.

The staff made at crossroads made me feel very welcome. Service with a smile always, and genuine. I recommend it very highly

Short stay, hotel met our needs. By no means a luxury hotel (by US standards), but clean and pleasant. Most staff amazingly helpful. Hotel food was lacking when we visited (long time to get service and pretty mediocre) and we had a power outage another night so difficult to get food. Highly recommend getting a driver to visit some lovely restaurants a bit away (e.g., Mamma Mia and Buchanans). Overall, met our needs and wouldn't be opposed to staying again.

staff unpleasant,systems hopeless. They can't handle booking thru Expedia

No Hot water and poorly maintained.

Crossroads was great. 24/7 room service, a basic but functional gym, and proximity to a lot of useful things in the complex (money exchange, grocery store, cafe, fast food restaurants and laundry/souvenirs) is key since it's hard to get around with no car. Only critiques are that the front desk staff should be a bit friendlier, we were charged 1000kwacha for a cup of tea that our driver drank with us at breakfast(?!), and the pool is under construction (so loud, and no pool).

We had request a room with two single beds and a no smoking room as I was travelling with my grown up son. We did not get either and they flatly refused to change us even though this request was made over two weeks before we arrived. the supplied him a camp bed. We only had two towels between use and they refused to let us have any more. We asked for help and changes, but the reception staff would stood looking at us saying 'sorry' . Also we were attracted by the pool which was empty and repairs were going on over the eating area. The food was appalling and despite there being facilities for drink including tea bags etc - there was no kettle so pointless. It has been my worst hotel experience ever. Despite complaining they have not reimbursed us or feel the need to do soDO NOT GO THERE

Very good experience at Crossroads, except I did not have hot water in my shower for 2 of 3 days. There were some water issues for the entire hotel with the pool being worked on, but cold showers are no fun. I've stayed here for a total of three weeks in my trips to Lilongwe, but the recent trip left a chill.

Very poor. Flaking paint in my room, bath tap that only worked in the shower position, bedside light with loose connection; restaurant that could not produce items on the menu on 3 separate occasions - thank goodness that. there was a pizza place around the corner; confusion on check out when I was initially charged for a pre-paid room. Need I go on.

Our overall stay was quite nice. The hotel aims to operate at a 5 star level which of course has it's challenges in Africa. The pool was closed for repairs and they were building additional structure to the lobby/pool area but kept the construction contained to the area. The hotel was clean and the staff were very friendly and went out of their way to help. It was a very nice stay. No free internet, but not expensive. Nice spa and workout room. The work-out room was a bit aging but well equipped for a smaller city in Africa. Older equipment, but quite usable.