EllBee Ganga View

This was one of your VIP Access hotels and yet they didn't give any of the services that were outlined in your program. I had requested a room with twin beds instead of one bed (since there were 2 of us) but they declined that request, even though it was available. I was away for the day and the room was not cleaned until I called down and asked for it to be cleaned. They told me that they don't clean the rooms daily unless you tell them to, I've never heard of that process in a hotel. I have to say I was very disappointed in their customer service, maybe it was a language barrier, I'm not sure...

PROPERTY FROM HELL, Room sharing a wall with elevator was given, horrible noice of the elevator every few minutes lasted past 2 am, this was also on the top floor with restaurant above, with chairs moving every few minutes, THIS PROPERTY SHOULD BE REMOVED FROM HOTELS.COM, Front desk 2 gentle men were very rude and flatly ignored me, when I tried to tell them my issues and requested to change the room next morning.

Avoid this hotel, the manager Manish is a rude person and tried his best to mske the stay uncomfortable. The toilets are dirtiest of all in this class of hotels. The food is rotten and the SPA is advertised but services not provided.

The hospitality was awesome.. the whole staff from front desk, cleaning staff, restaurant and management team was wonderful and always willing to help and go out of the way to make sure stay was comfortable.

No hygiene no cleanliness even cob webs not cleaned in the restaurent. Very old plumbing fixtures. Showerwon’work, have to call for repair all the time Breakfast is terrible appears the cook is not a professional. Only attraction is the location, nearer to Holy Ganga arati daily in the evening Not the with to pay RS. 3000 and odd rupees a day. Never I will choose this hotel in future.

Absolutely ridiculous. I had called property as per they offer cab service, I spoke with Rina in the phone she said she will call me back and no body ever called. No one came to pick my bag. They had to change my room yes they had left all dirty towels in the clean room so how could you call the room was clean? There was no toilet paper in the bathroom. There was a lot more to explain bathroom was smelly stinky and weird smell was coming out of it, the curtain has mold all over it so I had to ask to change the room, when the room was changed it was a similar thing in the other room also, black mold was all over in the bathroom I wish there is a room to upload pictures with Expedia otherwise I would have upload lotta pictures that would really gross you out I would never ever come back to this hotel even if they offer for me to stay free, I highly recommend not to stay here

Cleanliness was poor. Had to use a lot of personal requests to staffs. No supervision on cleaning. Washroom was smelling, no toilet paper. We had to buy Odonil for awfully smelly washroom. Staffs are not trained.

Filthy and not worth the price. The first room was so moldy/smelled so bad I immediately got a headache. They moved me to a room that was an “upgrade” after telling me there were no upgrades available. While less moldy, the room was still filthy. There is stuff on the floor, the shower curtain is now brown instead of white, and surfaces have obviously not been cleaned in a long time. Even the toilet had obviously not been cleaned properly. The “clean” dishes at breakfast still have tiny pieces of food on them, the kettle smelled so bad I couldn’t use it, the windows and mirrors and glass door were splattered with stuff and fingerprints (a few places where somebody smudged stuff around as if trying to clean it). I asked about a massage but was told they couldn’t help me arrange one because their spa was closed. I asked them to help me with a couple other things to which the answer was always “no.” I’ve always found people here in India to be friendly and helpful but not here. The wire on the phone is exposed, I saw a couple crawling things in the bathroom, the air conditioner if off when you leave so the room is boiling… “Housekeeping” woke me up early the morning of the day I checked out. This hotel was designed to be special but has fallen into severe decay.

Hotel Attendant walked guests to Ghat for evening arti. Arti was beautiful.

The hotel is conveniently located and organises Ganga Aarti as do many others in the area. However overall ambience and upkeep is poor, food is average. A specific downer for us was that they promised us spa facility repeatedly in pre-booking but it was not available. Need to do better.