Hotel Star Montreal

This place is not as pictured! It looked like your standard old building in Montreal when we arrived. When we were checking in, we were having a decent chat with the person at the front desk since we are both from the same part of town in Ottawa, he jokingly said he would give us a clean room. Thought nothing of it at the time as the lobby seemed clean, but dated in terms of decor. If what we got was a clean room, I can't even imagine what the dirty room would have looked like. I'm not even sure where to begin. The balcony felt like it was going to fall of the side of the building if a strong breeze came by. The mini fridge was not plugged in and when opened smelt like rotting fish; we had to air out the room. The walls and baseboards were filthy, from what looks like years of dust and grim. The shower was so moldy and full of soap scum you felt like you needed to take another shower right after. I would have taken photos but we didn't want any reminders of how filthy the place was. I would not recommend this hotel to anyone.

Very very very poor customer service...I rate them as zero/10

Very welcoming the man who owns the hotel went above and beyond upgraded our room to a bigger room free of charge because we had a lot of luggage with us. He also walked us to the bus stop helping us with our luggage at 2am overall a very pleasant stay.

I like everything about this hotel, the locarion, price, the employees are very friendly and respectful. Great place

Owner wasnt very friendly I found overall, assistant was better.

This place is a real garbage, dirty and horrible. I planned to stay two nights because at 2mn walk to a conference but I end up leave this dirty place right at arrival. Avoid it EVEN IF IT’S FREE

Very discreet and good services , the place is clean

Front desk man was very nice. Odd check-in only after 6pm (despite the confirmation saying 2pm). Common areas and bathroom are ... well NOT clean. Not at all what is expected with this rating. Street side loud. Curtains have cuts/holes. Bed comfy.

No working tv set and intermittent wifi. The staff was however great!

Hotel has the wrong name. Hotel Stay instead of Hotel Star. Room are up a dangerous stairs and have ancient key locks. The beds are old and there is no housekeeping service. Three days we were there no one came to change the towels or provide toiletries. A very disappoint experience. The neighborhood is nasty with hobos, beggars, and urine stench. A very disappointing experience. I cannot recommend this dump to anyone.