Sonesta Essential Hotels Odessa

I had an emergency and I needed to leave payment for the room where I was at 310 and the person who was in the counter at reception made my life impossible, had no empathy with me and I was telling her that I had to go to the Hospital which I had 45 minutes away from the Hotel. I made another reservation, she made me take out all my belongings and she told me that she could not give me the other room until it was 3:00 pm and she insisted that I had to go to the Hospital but that did not matter to her, but she received another call from a room that could not be moved and she took charge of the card of the room to that client and left him in it, but I could not leave myself in the same room. This happened between 8:00 and 9:00 in the morning today, Wednesday, April 2. The reservation I had in Odessa I had to move to El Paso, because my family member was transferred by ambulance to El Paso Texas.

Is enough for me

I love tranquility and cleanliness.

Easy communication

Customer service is excellent. The rooms are always clean and it is a very quiet hotel to stay in in the Odessa area. This is the only hotel that I stay when I work in West Texas.

Breakfast was very limited just eggs with no bacon, ham or potatoes Coffee was always running out and not available in the evenings. Staff was unprofessional and rude and not appreciative of the customer business we provided to them

Totally understand that the majority of the people that stay in all the surrounding area hotels are workers, but man this hotel was just so dusty.

Had to change rooms A/C didn’t work , the other room had dirty sheets and I had to change them myself.. they doubled charge me for a room .. never again going there .. walls dirty , floor really dirt ..

The hot tub did not work no one said anything when we asked they wouldnt even give us a partial refrund so 84$ to not even be able to use the hot tub.

Todo muy bien