The Royal Sonesta Chicago River North

Great location & service. Clean rooms, nice restaurant/ lounge, awesome staff.

部屋が広く朝食が美味しかった

ベッドメイクとタオル交換を忘れられていた

I stayed at The Royal Sonesta Chicago River North Easter weekend for a volleyball tournament. I turned my SUV into the hotel's valet when I arrived, and didn't use it again for most of the weekend. When I got it back and went to get fuel before checking out, I noticed that my rear bumper had damage to it that was not there when I turned it in. I went to the front desk to tell them, and they directed me to the valet stand. The valet service at this hotel is contracted out to another company. The supervisor for the valet company took my information, filed a claim, and told me they would get back with me. The valet's insurance company emailed me a few days later to tell me that they were not at fault, and that I had to turn it in to my personal insurance. I contacted the hotel directly, sharing my experience. They refunded me the cost of the valet service ($270) and told me they would submit it to their claims department. The claims department then emailed me and told me they were not responsible, and that I would need to contact the valet company. So I'm left to choose between paying for the repairs out of pocket, accepting that the value of my vehicle is now substantially lower than before I turned it over to the hotel's valet, or submit to my personal insurance and risk my premiums increasing for years to come. This hotel review is not about the quality of the rooms, or location, but about the fact that their customer had a bad experience with a service provided by the hotel, and when the hotel was presented with an opportunity to make their customer whole, they chose to defer responsibility and point fingers.

1000/10 best experience I have ever had. I am staying at the royal sonesta here in chicago and CBR is attached. We went the restaurant every single day we were here. Nate has been an absolute angel. Super tentative made the experience feel personable and even remembered us when we came back in. His recommendations were on point and we did not have a single thing that was disappointing. Any time I come to Chicago I will be staying here again. Mainly because Nate is an absolute wonderful human being along with everyone else that works here!

The food was good, the Berry in Love drink was amazing. We loved the atmosphere and vibe of the bar and staff. The bartender Nate was very friendly amd helpful, he did an incredible job all around. The manager was also super friendly and fun. Overall wonderful experience, would absolutely recommend and will try to come back in the future. Thanks for the good times!

La chambre était très propre et spacieuse. On nous avait attribué une chambre au dernier étage près de la terrasse, du gym et de la piscine. C’était calme. Mention spéciale à M. Dean qui a su mettre du soleil dans notre arrivée. Un homme serviable et d’une extrême bienveillance.

Le jet de la douche était très fort. L’endroit pour le café était moins bien indiqué.

So well positioned for everything

Nothing