The Royal Sonesta Chicago River North

Staff was friendly and helpful. Beds were comfortable. Restaurant was good as was happy hour and staff.

Thought rooms were overpriced. Need microwaves.

Spiro made our entire experience at the Royal Sonesta the best! He always greeted us with a smile, took time to learn where we were traveling from, and handled our bags with the utmost care. We were sad to leave Spiro at the end of our trip. Thank you Spiro!

Absolutely loved this hotel. I stayed four nights and the welcome from the reception staff was first class. All staff were pleasant and helpful. Rooms were well-appointed and comfortable. Fellow guests were friendly. Food and drink were really good. I recommend the breakfast in particular . The hotel's location is ideal for seeing all the sights in Chicago and there are lots of great restaurants within walking distance. I would definitely recommend and will stay again if I return to Chicago.

Location was ok close to restaurants if you walk 3 blocks away from hotel and close to the Magnificent mile

The area was next to an office plaza and at nighttime - many homeless hanging around and sleeping at 7-11 across from the hotel, . I did not feel safe to be outside after 1100 PM. My original booking was for arrival 6/3 - my flight from Japan was cancelled due to Typhoon and my flight was changed to arrival in Chicago 6/5. I spoke to the hotel front desk on 6/4 and notified them of the situation. The nice young lady advised me since I already prepaid for 4 nights the room will still be available when I arrived on 6/5 - she send me an email advising of the situation. When I arrived at the hotel around 8pm 6/5-the front desk advised me I have no reservation and hotel does not hold room for 2 days. Unfortunately I had to argued with the front desk and they go have to check with a supervisor and I showed them the correspondence I got from the hotel, After 20 minutes later he goes we can assigned a room for you. This was totally unprofessional and unnecessary headache it cost me and my family, Better notes should had been taken in the hotel system

Smart comfortable room and decent location.

The facilities are so basic. The pool is very average - shallow and small. The terrace looks like a nice rooftop bar on the ad but it’s not. A small bar-less terrace you will never set foot on.

Spacious rooms, very clean, pool was very nice. Above all else staff were ever welcoming and helpful.