Hotel Boutique Bovedas de Santa Clara By Accor

We got a great welcome and I really want to thank the hotel for the amenities they provided us as top Accor ALL guests. Atmosphere and vibe were great, very relaxed place and amazing view from the duplex family room. Location is a great plus, very close to the action but not exactly within it. I consider the value I received for the money I paid was fair. Staff in general is helpful and courteous, no complains there. Breakfast in the neighboring partner hotel is okay, but being able to use the pool is a great plus and kids really enjoyed. The thing that bothered me the most is that some parts of the room were obviously not cleaned in a while, and the accumulated dust was probably several weeks old. Also, just before checking out the air conditioner stopped working properly, which is very uncomfortable considering the heat and humidity. Other than these two points, I would definitely consider returning.

Mucho

La distribución de las habitaciones, la amabilidad del personal y poder hacer uso de las instalaciones del Hotel Santa Clara

Todo perfecto, todo nos gustó

Localização excelente. Acomodações bastante aconchegantes, pensadas no conforto e bem estar do hóspede. Me senti bastante acolhida. Equipe de funcionários super atenciosos e simpáticos. Café da manhã generoso e com muitas opções.

nada do que reclamar

Hotel was amazing! Very Clean ! The amenities were also fantastic. Having the opportunity to stay there was a blessing. From the front desk to hotel hospitality.

Fiquei hospedada em dois apartamentos do hotel, todos com camas confortáveis, filtro de água e cafeteira no quarto, o que fez toda a diferença, principalmente o filtro de água, com toalhas macias e brancas. No primeiro tinha 2 andares. Excelente! A inclusão no preço do café da manhã do Sofitel Santa Clara e poder usufruir de toda a estrutura do Sofitel que fica do outro lado da rua é maravilhoso.

No apartamento de um andar, o banheiro era muito apertado.

Sehr gute Lage, Nutzung des Restaurants und Pools im Santa Clara

Very disappointing experience — especially compared to our stay in December. Client care was virtually nonexistent: no acknowledgment of returning guests, no flexibility for even a half-hour early check-in, followed by an additional two-hour wait and a dispute just to receive the room we had already paid for. Upon arrival, we were told our room — fully paid two months in advance — was only available for three nights and that we would need to move for one. We declined. After waiting an hour, we were shown a dated room roughly half the size of what we booked. Another hour of back-and-forth, including providing photo evidence and Expedia screenshots, was required before we were finally given the correct room category — the same as our previous stay. There was no apology or accountability; the entire interaction was unnecessarily stressful. Staff repeatedly insisted the duplex we reserved was smaller than the duplex with a view. Expedia clearly shows the opposite — the one we booked is larger. Basic standards were also lacking: a non-working TV remote, no hairdryer (and the replacement didn’t work), and a non-functioning phone. By the time we were finally settled, the Sofitel pool was closed for a private event — effectively wasting our first day. If not for the larger room layouts compared to the Sofitel building, we would not return. Despite being positioned as a sister property, it feels more like an annex. Most positives — pool, food, and service — belong to Sofitel. The lack of client care at Bóvedas appears consistent: during our previous stay, my birthday went unacknowledged; this time, there was no recognition as returning guests, and our confirmed booking was treated as negotiable. Very disappointing.