Rodeway Inn & Suites Austin I-90

So we booked 3 rooms at the Rodeway Inn in Austin MN. We were in town because my husband passed away last November and we had a Celebration of Life Gathering at his family farm in Dexter. Upon arriving at the Rodeway Inn, we got checked in and then went to inspect the rooms. We had to have the Manager come and reclean one of the rooms because it was dirty. The Manager complained. The first night we slept there was awful for one of our rooms. The room that had a king bed in it was down the at one end and the rest of the rooms we had were at the other end. For the three nights that my people were in the King bed room they did not get any sleep at all. The room next door had some residents that very loud and stayed up all night playing loud music and were, obviously, high on crack or meth or whatever they had taken. ALL THREE NIGHTS WERE LIKE THIS FOR MY PEOPLE IN THE KING ROOM. We complained to the manager and she was not accommodating at all. She would not move them to a different room, most likely because they weren’t clean. She told us that they did not do that. We are very very unhappy with the accommodations and felt like we were treated very badly. I would not recommend anyone staying there. It is nothing but a drug haven and the cops in town won’t do anything about it either. The manager was drunk and high as well. Not happy with this place at all. Sorry not sorry.

Lady at the front desk was very rude. I reserved my room through Expedia with the wrong date;(my fault) so I called to see if I could change it and she refused to help me and had the snobbiest attitude. I think she said her name was Dorothy or dilua something that started with a D. The lady that actually checked me in was nice though. She said she had worked there for 16 years she was nice. Bottom of entry way door was rotten and should be replaced.

There room was horrible, including the customer service. The room was smelly, the blankets undone as if they didn’t clean the room at all. This place doesn’t deserve to exists. Also the person who was at the front desk was acting aggressive, yelling, etc. What kind of worker yells at their customer? Be grateful we’re even paying you.

Terrible staff. No wifi as mention in the website. No one in the front desk to speak.

There was no working WiFi network and no cleaned towels in the room.

It was cute and quiet. Slept like a baby.

There was nothing I didn't like.

The tenant lady who checked us in was clearly heavy intoxicated. The room was never cleaned maybe new sheets but food crumbs everywhere and toilet seat was filthy with dried urine and shower never cleaned. White towels possible clean but heavily stained. Thankfully no bed bugs or roaches i could see. I will never be staying here again

At check-in the desk clerk was shouting at a kid sitting at a table in the lobby- acted threatening. I stood outside the door wondering if I should call police. He came to the door and a switch flipped- acted very helpful. I was extremely uncomfortable, but checked in. Tried to explain he was upset about an employee who is drunk & doesn’t do his job. Later while in my room I heard a lot of shouting and commotion outside. Wondered again if I needed to call police. I had to go to the office for towels- was kept standing for 5 or more minutes while the clerk again harangued the kid at the table- then told me he didn’t wait on me right away b/c he “thought I should hear the explanation since I walked in to the previous incident.” I did not feel safe, and the clerk was completely unprofessional. I had booked for 2 nights but did not stay the second night. I asked about a refund for the second night but the clerk wanted my phone number and other information, but then said I would have to call the actual manager about it. I did not feel safe leaving my information so cut my losses. An absolutely horrible experience.