Quality Inn Defiance

Clean, and very very comfortable bed.

The bed was very comfortable, and very clean.

Pool

Infrequent housekeeping

Stay was good, clean room. They never came in and cleaned our room nor emptied trash or replinished the towels. That was the only bad thing about our stay.

Didn't clean our room nor empty trash or replenish towels

They did not clean our room and had to go ask for towels at 10:30 at night when got back to hotel. Feel paying 317.00 dollars just to sleep somewhere is a little much if they can’t even change the towels out and straighten the bed

Limited interaction with staff. Smell was not pleasant. You cannot convert a smoking room to a non smoking room without changing wallpaper and carpet. The smell was not good otherwise room was clean and beds were comfortable. Outside not very welcoming

The entire first floor had a stale cigarette/body odor smell, even though signs posted all around declared it to be a smoke-free facility. The room is “labeled” as wheelchair accessible, but the woman who checked us in was quick to note that, due to there not being a roll-in shower, it was not fully accessible. The mirrors were too high to be seen by my companion using a wheelchair and the hairdryer was mounted too high for her to reach independently. The bed height may have been decent for a hoyer lift to go under, but was too high to do a transfer from the wheelchair. (She does not bear weight at all and does not use a Hoyer lift.)

Clean

Pillows

the hotel staff was excellent

I will never use booking.com ever again, I paid them prior to our stay and they refused to pay the hotel. Booking.com wanted to pay the facility after our check out. They also gave out my personal business debit card.