Tunis Grand Hotel

It was the worst experience I have ever had in Tunisia by staying in this hotel. The service is very poor and the rooms are not well equipped ex. The hair dryer was not working and even I complained about it to the receptionist but nothing has been changed. The receptionist lady was not friendly at all, and she tried to charge me water & drinks from the mini-bar that I have never used during my stay. I wanted so much to cancel my journey their after 1 day stay but unfortunately it was too late as I have paid at my arrival. This hotel doesn't deserve even 3* It's very old and there's no spa or inside pool !! Overall Facilities are very poor and I would never recommend anyone to stay there.

When bathing, either very cold water then, bam, scalding hot water. Twice before bathing, brown water came out of both hot and cold water sides. To eat in their restaurant, they charge 75 Dinars which equals about $25USD and the food they offered was of Tunisian dishes, who chose not toe eat. The only restaurant food we could eat was Cordon Bleu with Pom Frits (what Germans call French Fries). Only one bar in the hotel was open due to Ramadan. Our electronic room keys failed almost constantly requiring us to go down to the Front Desk to get help entering our room. We paid 855Euros which equaled $960 for four nights, our room was never serviced during our stay. We had to request towels and toilet paper be delivered to our room daily and leave the trash outside our rooms. We were told the rooms are only serviced once weekly. We lost power in our room for over an hour during one day and were initially told it would come back on in ten to fifteen minutes. I finally went down to the front desk and requested a room change to a room with power or a refund for our stay. When I returned to my room, the power was restored within 3-5 minutes. The front desk called our room and told us that the power had been restored.The neighborhood surrounding the Tunis Grand Hotel is very dangerous we were told with lots of robberies and assaults on foreigners, meaning us. In all fairness the staff at the front desk tried to be helpful. WiFi problems. The hotel has problems.

Very nice place. We enjoyed our stay and hope to visit again.

The hotel is very old, there is lots of noises from the other rooms, the beds are really uncomfortable. The phone doesn’t work for room service. The shower wasn’t working, the hotel overall was one of the worst hotels I’ve ever stayed at. I don’t know how it got more than 2 stars

Use to be a regular customer to this hotel For last couple of yeras reuqested aquite room but had a load music untill late night . Left that night and came back after 3 days for a short stay between flights had a terribe communication With staff at reception ( same person ) changed rate upon arrival their excuse ( each day we have a different rate ) . It was not the story at all before i left the hotel . O wont come back again to this hotel .

Stuff always wants money Bad service Breakfast every day is same Sweet is old Expincive shutl

From the front desk to the Marketing Manager- All wash first rate.

Nice comfortable staying. Delicious food. Clean rooms.

I was in transit for 2 days the hotel is in a odd place But it was not recommand at that time to stay in town Because of the manifestation

Poor location for tourists. Hotel reception staff were not overly friendly or helpful. Other reviews on this point were accurate but I didn't believe that reception wouldn't be helpful. Worst part for us was the smoking. If you do not like smoke then don't stay here.