Candlewood Suites Georgetown by IHG

Came here for electricity while Houston was recovering from Beryl. Thank you for taking me and my kitty in and taking such good care of us.

Checked in, room smelled like someone died in it. Asked for a new room and they lied and said none was available. Went to take a shower and no hot water. Complained so they sent a maintenance man to check it. Then never said a word to me so I thought it was fixed. Went to take a shower again no hot water refuse to move me after covering water. I contacted the Better Business Bureau and they still refused to take responsibility. Sent up another maintenance guy to check the water. The maintenance man went in my room said you’re right there’s no hot water and it’s barely coming out and then told the front desk that everything was fine. Incompetent manager and staff. Finally on my 5 th day offered to change room. Walked into room to check it out and it smelled worse and lo and behold a roach on the wall. They refused to comp my room. Called Health Department and they are investigating. DO NOT WAIST YOUR MONEY! Disgusting, trash everywhere outside and on dog run. I am not done with this. I am going to continue and take this as far as I can take it including a lawyer completely unacceptable accommodations. I have been in hospitality for over 27 years and I have never experienced such discussed in my life.

Rooms need updating. Cleaning crew not effective. Room was spacious, receptionist was friendly and attentive. Linens on bed were worn. Towels had holes and were shredded. Room clearly had not been vacuumed as 17 toenails were found in front of the bed. One pass of a vacuum and this would have been a non issue. During my stay cleaning crew entered two rooms adjacent to mine to clean and never used a vacuum. If your not vacuuming... receptionist came to vacuum the toenails.

Nothing

Broken furniture broken light fixtures. Sleep like mold

I liked the location.

There was a bad smell lingering in the hallway. Seemed as if it was seeped into the carpet. We did not have any hot water as I was trying to shower after checking in late around 2am after long day on the road. No shampoo either.

Service was nice but once we got into our room it was like they didn’t even clean it . There was dirt/mud on the carpet and also on the covers. The pillows were nice but had hair on them. The stove wasn’t cleaned . And the chair has a hole in it. Overall wouldn’t book this place again .

Staff and front desk personnel were super helpful and knowledgeable about the area. There was a cute little baby deer in the field by the back parking area… it was also surprisingly friendly and knowledgeable about the area! Don’t let all the law enforcement cars parked in the parking lot be of concern; they are only using the parking lot as their training facility is located near by. I had a lovely stay and was allowed a late check out. <3!! =^.^=

Nice,clean property

Furniture was very old and damaged. Example, desk chair was duct taped. Worse, sheet had a feces stain. Mattress was cheap and uncomfortable.