Country Inn & Suites by Radisson, Fredericksburg, VA

Location.

Arrived in torrential rain storm. Sat in parking lot 15 minutes before we could get out. Took a while to get checked in - computer issues. Got to room, key didn't work. Left glasses & car keys in room. 5 phone calls to find person who could mail them to us. Do realize weather isn't fault of hotel...but it was frustrating after driving 6 hours.

Good standard breakfast comfortable bed

The tub was dirty. The pillows were halfsized. Outdated in side but the country look. Only two sets of towels

The staff followed my request about not scenting the room, so it was safe for my highly allergic child. I never got a response to the booking request or email, so I had to call several times to get through and make sure they knew about this need (they did not). However, once I made them aware, they took care of it--greatly appreciated. The room was clean and comfortable. The breakfast was great.

Entering the side door closest to our room was like walking into a chemical factory, you simply couldn't breath in there. At one point when we came back from dinner, my child had to run down the hall to our room because the hall was just thick with weed smell. The business center printers were both down. there were no directions to connect, and even if there were, both had toner lights flashing indicating that they may not have worked anyway. The front desk staff did not have any information at all about how to use the machines. There was an 800 number to call, but no indications of hours that number would be staffed or if they would be able to actually provide support. Other hotels I have stayed at had clear instructions printed out near the printers, and when you wiggle the mouse of the business center computer, even more instructions come up.

Rene was wonderful! Very helpful and accommodating when I added several days to my stay. She answer all my questions with a friendly smile every time I went to the front desk.

Close to 95

Hotel room didn’t lock. Almost fell in bathroom. Had to ask for towels there were none in the room when we got there.

Просторный номер, бассейн работал до 23:00

Запах старого в номере