The Bell Hotel Thetford by Greene King Inns

Did not get room i paid for which was booked through Expedia. The photos of the room booked were not the room which we where allocated. I went to reception to say we had wrong room, only to be told that we had to take that up with Expedia she said we were down as a double room and that the balcony rooms were classed as superior. I showed her my booking and said Expedia class it as a standard feature and showed her the photos that went with the booking, only for her to say that they were not responsible for photos. The room in which we stayed was very dated especially the bathroom. There was no lid on the toilet seat, there was rust on chrome, crack in a couple of tiles and a very overall look of tiredness. The bed however, was compfy and the sheets and towels very clean. I think we had expected one type of room onlt to recieve a not so good one. The receptionist was less than helpful. We were very disappointed. I am still waiting to hear back through Expedia

The staff were excellent, very friendly and helpfull especially the ladies serving in the restaurant at breakfast time. The only minus point is the poor state of the fittings in the bathroom, both the toilet and the bath are in need of urgent replacement.

Convenient location. Great staff. Really requires some updating and renovations, Good price.

Great place just sad no air-conditioning

Nice historic building right in the centre of town

Overall good

The food was awful, cooked on the outside, raw in the middle. Complained to the manager and she walked off whilst mumbling. Glad to say I hear that manager is leaving this week.

Stayed here about a month ago - it is an OK place to stay - you know what to expect from GK. Friendly efficient service - comfortable with no real issues. Good breakfast - evening food was wholesome and typical of all GK menus. Have stayed twice before and would stay again - I have found it reliable and so one thing less to worry about when planning a trip away.

We found the bath to be dirty and in need of a good clean

Ok hotel . Bar and food was fine. Rooms could do with an update and a re- decoration as they are a bit tired. But they were clean. Room was boiling as it was a warm weekend. No aircon, and with the window open street was quite noisy.