St Leonard's Hotel by Greene King Inns

Last night, we stayed at a hotel that, overall, was okay but had its ups and downs. The staff were amazing and incredibly helpful, which made a big difference in our experience. We were lucky to find a place that allowed us to bring our pet cat, which was important to us. However, the room radiator didn’t work, and it was quite cold. Fortunately, the staff quickly stepped in and changed our room, showing great hospitality. The rooms themselves were average—nothing special but decent. The first room wasn’t the cleanest, with the toilet being fine, but the carpet had stains and didn’t seem properly cleaned. The second room they moved us to was better, although the pillows didn’t have covers, which wasn’t ideal. We didn’t want to bother the staff too much, so we decided to stay in the new room without making more requests. Unfortunately, I struggled with my asthma due to the presence of dogs and other pets, but given the circumstances, it was the only place we could stay. It wasn’t the most comfortable night, especially with the asthma issues, but overall, it was an okay experience, though certainly not great. The staff really stood out as the highlight of our stay.

No toilet brush in bathroom which was unusual. Restaurant menu had several dishes just not available due to having run out. This was Sat evening at 7pm. Staff were very good especially on reception.

Lovely room and facilities

Well laid out room with access to open space will return

The thumping base from the party they were hosting went on until very late and meant we couldn’t get any sleep. Everything else was fine but what’s the point of a hotel room you can’t sleep in. I will never stay here again.

We stayed at this hotel for one night as we were guests at a wedding nearby. The hotel manager, Adam was great in allowing us to collect our key earlier in the day. The checked in smoothly, had a really comfortable stay and then left the following day. Overall a great experience, thank you.

Room fantastic food just ok

Amazing helpful staff and the food was really great.

Right on main road and close to Bournemouth which was our main destination..The hotel was clean and staff were friendly..room clean as was bathroom.Breakfast on first morning was good and dinner was resonable. Place was hosting a wedding and very busy so breakfast on second morning was a little chaotic but ok. Room had glasz doors which opened out on to grass and woodland area with picnic tables. Unfortunate to hv a barking dog in room next door on first night. Staff friendliest made up for it

We had 2 single beds in 1 room as a couple, but the place is nice