Citrus Hotel Lonavala

cool n comfort stay

quality and food can be improved

The entire experience was not something to remember about. Hotel staff kept forgetting everything. They forgot to send our luggage to the room. They forgot to clean up the room. They forgot to send replacements to the room. The light switch kept getting off on its own. The reception staff had no smiles on their faces. As if they were not at all happy to see the guests. The room was decent. Little small though. Breakfast spread was limited. There were some items which were not really up to the mark. Like the coconut chutney..... seemed to be diluted with water to account for the number of guests. Overall not value for money.

Each of us found the staff of the hotel to be functioning above average all the time! It was a great service. The facility was well maintained and attractive. We had no complaints about the food. The staff were responsive and presented a customer first attitude and did not balk at special requests or said they couldn't be done. They just responded as best they could to even unique circumstances. Only downside was they did not have non-smoking rooms nor did they exclude smoking from the restaurant area.

Highly ok Hotel compared to price Charged. 100 times better quality of rooms available in better chains of hotels. Thanks To Mr. Salim who changed our room and made our stay comfortable.

IMO this hotel is not the worth the room rate they charge which is quite high. This is much smaller property with very few parking spots. I am not sure why location is stated as advantage because it is not on the main road but in a street - almost 1 KM from the main road.

The hotel is located in a quite place so it is great for relaxation. It is a good place for a weekend getaway from the hustle and bustle of city life. The food is good. The rooms are not extravagant, but they are quite comfortable.

It was very comfortable and a pleasant stay, only suggestion is that the hotel should start accepting amex cards

To some-up in short- less value for the money,very compact rooms,neighborhood sounds,are the minus points and the only plus points are customer friendly staff and restaurant with good ambiance.

Had a short stay, pleasent ambience,quality of service is OK