Citrus Hotel Lonavala

The staff was courteous

There was no cleanliness

stay was ok but it can be improved with more facilities

Excellent Location, right in the market, but little away from the crowd, ever ready helping staff , neat and clean rooms, excellent food . nothing negative about it .

The rooms are compact and nice. The A/C was working fine. The bathrooms were neat. The staff at the hotel were very nice. The Breakfast was great with lot of varieties like Live Counter of Masala Dosa & Omlette, Bread Butter/Jam, Vada Sambar, Poha, Upma Juices, Tea, Coffee etc. The Buffet dinner was also great with Good Vegetarian dishes. Since I am a vegetarian, I do not have any idea about the Non Vegetarian items. The location of the hotel is great as it is very near to the Market.

It was very wonderful stay with lots of activities to keep yourself occupied

I stayed here with my family for 3 nights over the last week-end and returned yesterday. The overall experience was very good. The hotel rooms are excellent and leave no room for complaint.The location is also pretty decent with close proximity to the market and the main thoroughfare. The only think that rankles is the exorbitant price of food in the hotel. It was really ridiculous. I am not sure if they thought they were competing with the likes of Fariyas or Duke's at Khandala which claim to be 5*. And if so, they have a long way to go to catch up. The prices were just not rational. The hotel staff was very helpful whenever required. One of the major things that was an eyesore was the swimming pool. It was rather small in size and on top of that it was not maintained at all. My kids used it for the first day but just could not make themselves go in on the second day. That is something which the hotel needs to be serious about. The last thing I would like to mention is the price. At around 5K, it is pretty expensive, and this price is surely on the higher side, compared to what was offered. Add to that the GST/taxes and you come with your pocket significantly lighter.

Good stay and food! Staff is helpful and courteous.

Comfortable stay. Quiet location. Hotel feels a bit run down but the service and friendliness of the staff makes up for the condition. Didnt really appreciate the music program on Saturday night as was looking for a peaceful holiday and the AC wasn't very effective. Overall a decent, comfortable stay.

They are charging for complimentary services also. In online pics, hotel seems excellent but in reality it is worse.