Radisson Hotel Fort St John

My husband and I were driving from Vancouver to the Yukon because my dog had hip surgery. I spent a lot of time picking the stays for this journey, they had to be pet friendly and have air conditioning for the comfort of my animal. Do not be fooled by the photos on this website. They are extremely misleading, the hotel is far more run down than it appears. The hotel is half shut down. The lobby doors are not all used and the restaurant has very limited hours. The location is good. We were able to walk to the grocery store and to a restaurant that was actually open late. When we checked in, I explicitly explained to the clerk that my dog just had his hip replaced and that he’d be on medication in the room. We brought as many of our own blankets in for the animal as we could. I don’t know if all the animal friendly rooms are in the same area but our room was as far back as humanly possible and smelt like stale cigarette smoke. The room was very old, in desperate need of an upgrade and a good clean. There were two beds in the room, when my husband went to put our suitcase on the one bed, the bed fully broke. The frame had clearly been “Half ass-ed” fixed from the last time it broke. The Mickey Mouse 2x4 that was holding it together busted and there was screws and wood splinters everywhere. After, what can only be described as the worse sleep we’ve had in a hotel due to the worst mattress and pillows, we left the following morning. Fast forward to today, checking my credit card statement when I see two additional charges from this hotel. I promptly called the hotel and was informed that due to the dog hair and “stains” on the sheets the charged me extra. Once again, my dog just had hip surgery, he drools from the orange coloured medications and some of it got on the sheets. Furthermore, a stain indicates it does not come out. It will fully wash out of anything. My dog slept on the floor in his own blankets but he’s black and his fur shows up on white sheets. When we checked in we were charged a fee for the dog, pretty standard and to be expected but then to have two more charges show up without any information AND no accountability for the second bed in the room that was unusable and broken, is more than a little infuriating. I would steer clear of this hotel in Fort St. John. Try the Holiday Inn or the Best Western. They are all super close in proximity to each other.

Nothing

Everything was filthy the bathtub was falling through the floor staff was awful

Absolutely terrible experience with the Radisson Fort St John. I called the hotel after check out to discuss the credit card charges to my credit card, that were placed on there without discussion or a receipt. The four separate times I called, I was told the General Manager would call me back. To date, I have not received a phone call or a response. I have emailed twice as well. No response. I stay at this hotel consistently 1-2 times per month and have for the last three years, but due to this experience, I will not book any more stays at the hotel. I highly suggest others check their credit cards upon check out, and if there is an issue, don't expect a response from the General Manager.

There was a storage room full of dirty beds that had the door knob removed right beside my room. Once in my room I noticed the drop down ceiling in the bathroom which was beside the dirty storage room . So anyone could access the room from the unlocked storage room. The room was dirty and the was were sprayed with cement. The room looked dirty including a stain on the bed . I was in the room 5 minutes them went downstairs to ask for a refund explaining my reasons. They offered another room but I didn’t feel safe . I left without a refund or my room deposit.

The staff and the location

No water in the room

easy to find

Room was to have 2 queen beds. Had one and a sleeper sofa. Bathroom floor tiles badly broken. Room was apparently in an addition, it was a long way from the elevator, and through a maze of hallways.