Hilton Garden Inn Atlanta Airport North

Rien de particulier

Le personnel très désinvolte

Close to airport

I recently stayed at the Hilton Garden Inn Atlanta Airport North and unfortunately, this was one of the worst hotel experiences I’ve ever had. My family and I traveled to Atlanta for my son’s gymnastics competition, which he qualified for, so this trip was supposed to be a very special and happy occasion for us. Sadly, our experience at this hotel completely took away from that and added unnecessary stress and frustration. From the moment we checked in, the service was disappointing. I asked the front desk for a toothbrush on our first night and was told they were out, with no effort to offer any kind of solution. I ended up having to walk to the neighboring Home2 Suites by Hilton Atlanta Airport North just to get basic toiletries, which is unacceptable for a hotel stay. The condition of the room was even worse. The bathroom had a strong odor that smelled like mold or a water leak. It was missing basic essentials like toilet paper, facial tissues, and even shower gel. There wasn’t even a trash bin in the bathroom, and the hair dryer was broken and didn’t work. On top of that, the towels smelled like they had not been properly washed, which made them unusable. What made the situation even more frustrating was the lack of response from staff.I went to the front desk and requested housekeeping to clean the room, refresh the bathroom, and bring additional towels and toilet paper. No one ever came. When I returned later that day, I had to call again. Towels were eventually delivered, but still no toilet paper, and I had to follow up yet again just to receive such a basic necessity. Beyond the physical issues, the overall attitude of the staff was very disappointing. There was no sense of hospitality, no warmth, and no effort to make guests feel welcome. It genuinely felt like customer service was not a priority at this location. As a Hilton Honors Silver member who has stayed at many Hilton properties, I have never experienced anything like this. This stay did not reflect Hilton’s standards in any way. I truly feel like I paid for a service and experience that I did not receive. This stay was unacceptable, and it completely impacted what should have been a memorable trip for my family. I hope management takes this seriously and makes the necessary improvements.

Elevator wasn’t working. Hot tub and pools were the reason I booked and all were too cold for us to even get in.

Clean, good location, very good staff, good shuttle to airport. The Hilton garden inn SOUTH location was filthy, run down and should not even be available for guests.

The rooms are spacious and relatively clean and spacious. That said, the water pressure in the bathroom is extremely low and our toilet clogged. I called to the front office and was placed on hold and she never came back. I called back and she said maintenance was gone so she would see if her counterpart could come upstairs. She asked if it was something a plunger could fix and I said I suppose but don’t know. No one has come up and she was pretty nonchalant about it. So here we are with a clogged toilet now with some goodies in it and nothing can be done about it. A horrible stay.

The hospitality was wonderful everybody was kind to me and my husband as we celebrated our two year wedding anniversary in GA with y'all I couldn't have asked for a better time everything was clean everything was nice I loved it.. the breakfast was wonderful as well and y'all made sure that we had fresh towels

What was it not to like everything was great I loved it and will definitely love to stay with y'all again