Hilton Garden Inn Atlanta Airport North

Always a great experience at Hilton properties!

Location

Upon arrival, room wasn’t ready. This was roughly 6 hours after check-in. Then almost 2 hours later, we got a room. Upon walking in, the sheets were off the bed and there was a disgusting stain on the mattress. We had to go back downstairs to get rooms moved. The new room wreaked of bleach as if the cleaner was hiding something with excessive bleach. Around 1245am we finally laid down. Around 15-20 min later, someone began banging on the door and walking away. Overall miserable experience. The staff didn’t care at all.

Shuttle is extremely slow. Driver got out and proceeded to have personal conversations at the airport when he finally did arrive, delaying us further. Finally made it to the hotel at 10:30PM, only to find out that there was a 15 minute wait for rooms, despite the fact that we had a reservation…..ummmmm WHAT?!

I had a confirmed booking via a colleague, but due to a system error on the hotel's end, my reservation was cancelled instead of his. Despite being present for the original booking and providing the receptionist with all the necessary names and my ID to cross-reference the mistake, the staff was incredibly dismissive. ​The receptionist made zero effort to investigate the linked booking or resolve the clerical error, instead telling me to 'call my colleague' who was currently in transit. Because of her lack of professionalism and refusal to help, I was left with no accommodation and spent the night at the airport. Extremely poor service for a major chain. I will not be returning.

Our German Shepherd Dog Club of America, the parent club under the American Kennel Club, was scheduled to hold our annual January Board Meeting at the Hilton Garden Inn in Atlanta, GA. Our board members travel from all over the country and gather once a year to conduct important business on behalf of our club, and this was our first time hosting the meeting in Atlanta. After interviewing and conducting site visits with several hotels in the area, we chose to partner with Valerie Kennedy, Sales Manager at the Hilton Garden Inn. From the very beginning, Valerie stood out. She was not only accommodating but an absolute pleasure to work with. Her attention to detail, clear and timely communication, and genuine commitment to ensuring our meeting was successful made all the difference. When a record breaking ice and snowstorm hit the area the very weekend of our meeting, we were forced to cancel at the last minute. Even in this unexpected situation, Valerie and her team were exceptional. Their understanding, flexibility, and willingness to assist us through every step of the process meant so much to our club. We were also extremely impressed with the hotel itself. The meeting rooms are spacious and well appointed, the guest rooms are newly updated and impeccably clean, and the food in the restaurant is both delicious and priced fairly. Every member we encountered, from the front desk to the restaurant was warm, cheerful, and welcoming. Our sincere thanks go to Valerie and the entire Hilton Garden Inn Atlanta team. Their professionalism, kindness, and outstanding service made a lasting impression, and we look forward to working with them again in the future.

Stayed here before a trip and used their park and fly service for 5 days. When we got back to my truck after the trip the rear window and been busted out and everything from my center console was laying in the floor or seats. Nothing to my knowledge was taken though. I realize that parking is at your own risk but the front desk seemed zero percent concerned and not shocked at all. There only response was “they were probably looking for guns”. They did offer to call the police for me. Nobody could offer up any information as to when it happen, because surely the alarm went off when they they opened the doors and someone even opened the door to put some some black plastic over the window to keep rain out, but nobody knew anything about it. Do not recommend, especially if you can’t find a parking spot near the front.