The Westin Shenzhen Nanshan

The Westin Shenzhen Nanshan delivers a flawless blend of modern luxury and relaxation. The rooms are spacious and elegantly designed, featuring the signature *Heavenly Bed*—so comfortable it made waking up a challenge! Floor-to-ceiling windows offer breathtaking views of Shenzhen Bay and the city skyline, while the rainforest shower added a spa-like touch to every morning. The hotel’s location is unbeatable, directly connected to the *Window of the World* metro station and surrounded by attractions like OCT and Happy Valley. Dining was a delight, with a sumptuous breakfast spread and a lounge that provided both tranquility and excellent service. The outdoor pool and WestinWORKOUT Fitness Studio were perfect for unwinding after a busy day. What truly elevated our stay was the exceptional service—especially from at the front desk. She handled every request with efficiency and warmth, from seamless check-in to anticipating our needs before we even asked. Her attention to detail and proactive approach made us feel genuinely cared for, turning a great stay into an unforgettable one. For Marriott Bonvoy Elite members, this hotel is a top-tier choice, combining luxury amenities with personalized service. Thanks to Leila and the outstanding team, we’ll definitely be back!

The huge comfy bed and open plan bathroom.

Staff couldn't give us restaurant recommendation. Bar super expensive for China.

The air conditioning was not cooling the room well enough. And opening the window allowed some of the traffic noise inside.

連鎖集團酒店，世界之窗地鐵站出口，可經商場到達，地點很好。 復活節假期去，很多住客，不論checkin 或早餐都要等得比較長時間, Reception 職員表現不專業，已在expedia付了房間及自助早餐的錢，但被問是否沒有付房錢，又說沒有自助早餐，集團試酒店正常預訂項目及有沒有付款應該有該有紀錄。另外，遇到的大部分職員不太有禮貌，見到客人就黑面或側目，好像是住客打擾緊他們工作時休閒的時間。對比其他同集團酒店質素較低。

Location. Breakfast is good but all items should be well translated in English with ingredients like vegetarian or not.

Only few staff spoke English and it was difficult to communicate at times.

Westin Shenzhen Nanshan is located opposite the Window of the World Shenzhen resort, next to YanTian Shopping mall. It is almost in the central of Shenzhen, and is served by subway Line 1 and Line 2/8, and can conveniently reach all other locations in Shenzhen quickly. In fact, you can walk from the subway station (through Exit A), through the shopping mall, and reach L2 to reach the hotel lobby. My room in Westin Shenzhen Nanshan is pretty standard, consists of a king bed, a small writing table and a swirling chair. There is a bath tub, a shower cell and a toilet cell. It is a bit weird that if you don’t operate the sliding door, the bath tub will be just next to your bed, and block the access to the shower/toilet. The Executive Lounge is located at the 2nd floor of the hotel, and operates from 6:30 to 22:00. It serves both breakfast (6:30-10:30) and hors d'oeuvres (5:30pm-8:30pm, highlights: egg tarts, mango pomelo sago, wasabi okra). You can also have breakfast at the 1st floor buffet restaurant (6:30-10:30, highlights: fresh made wonton, braised bamboo shoots, bean sprout).

I have booked this hotel for a company event. This turned out to become a nightmare during and in particular after the stay and event itself. I am writing this message as a Marriott Ambassador member and have been living in Asia for more than 12 years, hence I am aware of different experience levels and yes I am also aware that different countries have different ways to solve their problems, however I ask myself if a property under the Marriott brand can display the practices I have experienced without destroying the entire groups reputation. 1) Communication impossible: we were supported by the event coordinator who tried to troubleshoot among her possibilities, however communication in the hotel – at least for someone who does not speak Chinese – is impossible. Called room service, impossible. Asked several questions at the concierge, check in and Executive Club lounge, all impossible to get an answer or communicate any kind of question or concern. 2) Confusion and lack of organisation: I was approached several times by hotel staff and asked about meeting rooms, payments and other weird questions, which had no relation to our event. The opposite experience was that we had to start our meeting without having enough chairs and tables for the confirmed amount of people. 3) Hotel condition: the hotel is old and not well maintained, e.g. there is a coffee machine without any coffee tabs and ordering is impossible see #1. I was aware of that and the relative cheap price is in line with the condition of the hotel. Where above experience is something which does not surprise me, the last point is the dealbreaker: 4) Credit card mishandling: At the time of check-in the hotel blocked – as agreed on – a rather substantial amount as deposit. I paid all open bills at the time of check out. One week later the hotel still blocks the deposit and my bank temporarily suspends my credit card due to suspicion. The hotel sees no urgency in finding a solution nor apologizing for not releasing the deposit immediately after I settled the entire bill. As a consequence of the above I am stranded in another country without a functioning credit card and the hotel has nothing else to say that they start now (ONE WEEK AFTER) to release the deposit within 48 hours and that I should contact my bank. The above experience is for me the most terrible ever. I have not had such practices seen at any hotel in the world and this property should be ashamed to handle a customer like this as well as Marriott should question themselves to have such practices accepted under their name.

The hotel was clean and tidy, The Moreover, the location is good, it is on top of MTR station,

It was pleasent.