Red Roof Inn & Suites Midland

Amazing place I highly recommended ❤️

Mistreatment of women travelers Cultural communication barriers. I booked a room through Priceline. Upon entering hotel, the AC did not work had to move everything to another room. Initially booked room for two days the next day before checkout I notified the front desk I had a blowout and that I was working overnight currently temporarily until I start work. That I would be back to pay cash instead of using my card. He acknowledged this communication. I was not notified of any policy of time to pay for room when I notified the front desk . They had my card on file through Priceline and my phone number was given upon check-in. When arriving to the hotel today I was notified that all my things had been moved out of the room. I own a dealership out of state among other businesses. In one of the suitcases, zipped up are metal plates and sensitive finance and customer information. The owner of hotel mentioned while on the phone with someone that he recorded all the plates that were in the bag which directly implies that not only did he dig my things. He did not know that I own the dealership. He has violated my privacy in my business and vulnerable personal information of myself and my customers. I have customers metal plates in the bag. As some of my customers owe me money and have not picked up the plates. I personally mail these as needed while working on the road. I told him that it was from my dealership, he asked me why would I stay there if I own businesses. I am an independently owned self made woman business owner with no investors traveling for business as I work in the work in the oil field as well. This transaction was not handled in a professional, nor ethical way. Not only put myself at risk of my own privacy, but my customers. My phone number and information was obtained during check-in. Nobody reached out to me calling instead, after speaking to the front desk assuming all is well, they did not contact me and removed my things. I feel that the treatment was because I am a woman of other ethnic origin. I am a single white woman traveling alone. If the policy was to do so within a time frame I should have been notified I signed absolutely no paperwork. Also my card was on file they could have ran my card. Or called to communicate. I feel that he got more for the room while I was gone and took my things out so they could get more for the other customer. I was given the option to stay agian but I left. I do not want to do Buisness with anyone who causes unnecessary chaos. Especially while being away from home. Hotels should ensure peace of mind and communication at all times. Obviously communication is important and this location does not comprehend what is being said during the cultural barriers. Has left a major error in business practices and has been documented.

It’s very dirty sheets stained smelled, the pool was dry no water carpet stain, chair in room stained, white sheet were yellow

No ice machines at all. No breakfast at all. Was told it has been closed for a long time. Pool is closed. Couldn’t get new sheets and towels without asking on 2 occasions.

Good place

Access to highway

We had a whirlpool tub in our room and it was dirty . Asked front desk to clean it and they called and said it was not working. We only stayed there for that tub since we drove 9 hrs and wanted to soak in tub . Hallway leading to elevator smelled like cat piss. Staff was rude.

I am awaiting a refund still as they had given me a key to a room that was already taken by someone. Very scary and unclean

the room was very nice, and the lady at the front desk ,was pleasantly...terrific ...while waiting on me to book online

carpet ,missing off stairs ...and parking on the street

Was not able to get inside my room.