Heathlands Hotel Bournemouth

Very nice personel , amazing place. I will back soon to this place

The staff members that we spoke to on reception were lovely and are a real credit to the hotel. They were very polite and had a good sense of humour along with being very quick to help when we reported a buzzing sound from our electric socket.

One of the electric sockets in the room was constantly buzzing and left us feeling a little nervous throughout the night. Their was black mould on the wallpaper above the window frame that was causing it to peel off. Our double bed was very very small. Our room also overlooked an alley way full of bins.

The location was good

The room was dated and miss match fur6

The location, parking (although additional charge).

I didn't get any sleep for the weekend. I did ask for a quiet room however, the room I was in had a fire exit door outside my room door which made a large bang every time someone went through it. There was a large group of men staying in the room above me, shouting, screaming all hours of the night and morning, moving furniture, large banging. It was impossible to get any sleep, in the end I had to resort to having a nap in the reception area on the sofa as it was quieter. I did complain several times, the manager was very nice but told me that I should book a more expensive room next time. There were plenty of empty rooms, I feel there was the opportunity for the staff to move us to a quiet room, but they did not. I can forgive the broken tiles in the bathroom, the dated look, the bed on wheels, the stains the weird toilet that didn't work most of the time and the general wear and tear of the property but I just wanted a base to see friends and family in Bournemouth and to get some sleep. Which was impossible with the level of noise, shouting, partying, banging, stomping between 4am-8am then the banging doors in the day time. I've never had to leave a hotel room to try and sleep in the reception before.

Fantastic location and rooms were ok but very dated but excellent sized tv and spacious- great breakfast selection

My kids standard twin bathroom was dated and horrible but our suit double was ok Only one pillow provided No one cleaned our room on the second day so we had lots of rubbish built up and the fire alarm was on and off continuously for 2 hours the first night in the middle of the night and no apologies or compensation from hotel staff