Hilton Richmond Hotel & Spa Short Pump

Staff was exceptionally kind, professional, and helpful.

Friendly personel all over to help you whenever they can, very nice breakfast and clean rooms.

The location was perfect! The hotel was beautiful and the room was clean.

The hot tub was a little murky. The water was cloudy and didn’t seem very clean.

Comfortable and pleasant

We recently had a 3 night stay at the Hilton Short Pump, our first visit there. The hotel has a modern decor, and although The Jefferson is my preferred hotel decor, the Hilton was better located for this visit and nicely decorated. An expansive lobby greeted us. Check in was easy and the front desk staff was exceptionally polite and accommodating. A ++ to Crystal and the others to allowed a slightly early check in and were quite helpful. A nice bar adjoined the lobby and we had drinks there on a couple of occasions. We did not eat at the restaurant, although there were some nice looking selections offered on the menu. We looked into the dining space and it appeared a bit lunch cafe' like for our taste. Some table linens would have elevated that space a bit, or some colorful artwork, but lacking those, we chose to eat elsewhere. There are many restaurants nearby. Our room had a sofa and this was a nice seating addition. There was an excellent assortment of lighting options (Thank you!), a large window with a very nice view, and black out curtains with no gaps! There were a few things I really liked about the room, and these will lead me to being a repeat guest. It was very quiet - no other guest noise, no hall noise, no adjoining room TV noise, and best of all, no heat or A/C noise. The bed was very comfortable and bed linens were soft. I really liked that the bedding was not too hot (as is typical of most hotels where there is a heavy comforter between sheets). Bed linens were another A+. The thermostat was easy to adjust. There was some room for improvement in the bathroom, but overall that was also a nice space. Large bottles of shampoo, conditioner, body wash, and body lotion were provided. A lighted, adjustable makeup mirror was wall-mounted and the large vanity mirror was lighted. The bathroom was well ventilated and did not fog. On the downside, the bathroom was small and there was not a great deal of extra space between the glass shower door and toilet. I also wished the towels had been softer. However, these were my only "complaints" about our otherwise very nice stay. The Hilton is not a luxury experience, but it is well above average at a reasonable cost.

Location was perfect!

My hotel room was very cold on arrival and my bath water was Luke warm, however, both were immediately looked at and rectified by the maintenance team.

The location was great as it was close to good shopping and food. The employees were great. I loved the room and enjoyed it except it was not as warm as I would have liked it to have been.

The heating unit in the room. I turned it up to the highest temp of 85 and the room really didn’t warm up.

The atmosphere, the hotel was clean and the staff was nice . The restaurant food was good

That it didn't have a microwave in the room, and you couldn't put much in the refrigerator