Riad Al Ksar & Spa

Very basic hotel. In middle of a tiny alley very difficult to find. Dodgy looking area. Staff helpful only on first night. Then didn't care as they started construction work. Not peaceful or relaxing. No pool. No water bottles in room as it did say on website. Same breakfast everyday and no choice. Definitely wouldn't recommend.

We had booked this hotel via this site because it had good reviews (4.3 out of 5) and as soon as we arrived we saw that the rooms had no air-conditioning which is a basic must at a city like Marrakech where temperatures rise up to 37 - 38 C The room had one single very very small window through which no air came and it smelled of humidity the towels were grey and smelled of humidity. Because we had arrived at midnight we stayed the first night but changed our hotel the next day...They didn’t even offer us a refund...Also we had asked the prices of daily tours and they had told us that it would cost 140-Euros for a private daily tour to Essaura but our second hotel informed us that it costs 80-Euros !!! Also we had arranged for airport transfer for our arrival through this hotel and paid 17-Euros but for our return when we arranged it through our second hotel they told us that it costs 10-Euros !!! So I would never ever stay in this hotel and would not recommend it to anyone !!!

We had a 2 night stay and compared to the stays we had had other other places around the country this was by far the worst. To be fair some of the problems were related to the fact that the hotel was undergoing repairs that were very noisy and intrusive. There was constant hammering during the day, for a period of tie the electricity was off and there as a constant bad smell of sewage in the stairwell. However the staff were extremely helpful and kind and that went a long way.

I enjoyed staying at the riad since I love a peaceful place right at the center of a busy medina. It gives you the break you really need after a busy day exploring the streets of Marrakesh :)

We went to the hotel ahead of scheduled stay only to learn that according to their records we had no reservation even though we had confirmation. They had no rooms available. Hard to judge the hotel because we didn't get to stay there but it appeared to be nice.

A wonderful riad experience which certainly lived up to expectations. We stayed for 7 nights in a superior double room, which benefited from a very comfortable four-poster bed. The room was a good size and very clean. However you will probably find most of your time being spent outside on their amazing roof terrace with views out across the city and Atlas Mountains beyond. We would recommend using the excusions offered at the riad to places outside of Marrakech as we received very good service on our trips to Essaouira and Ouarzazate (although be prepared for a long and winding drive out to the latter). The main square is around a 10 minute walk from the riad and we felt very safe walking to and from the square at night. We had most of our meals on the square, although when we returned from our day trips late in the evening the staff were more than happy to rustle up a simple dinner for us. As a tip, we would recommend trying Kosybar around 3-4 minutes from the riad which offers high quality international food (a welcome break from couscous and tagine!). Finally, the level of service offered by the two owners and their team was exceptional. They were polite, friendly and spoke excellent English. All in all, a very enjoyable stay and we would definitely visit again.

WE SPENT 4 NITES HERE AND AS A FIRST TIMER TO MOROCCO* IT WAS FANTASTIC! FRIENDLY STAFF, GREAT BREAKFASTS AND SERVICE. WONDERFUL SPA SERVICE SMALL WITH ONLY 10 ROOMS - BUT RIGHT IN THE ACTION OF THINGS.

My girlfriend and I have just returned from a superb stay at the Riad Al Ksar & Spa. We arrived having booked the airport transfer via the Riad which was brilliant as our friendly driver who was waiting for us on arrival helped us to the car with our bags and provided an informative drive to the Riad telling us with passion about the sigts of teh city that we passed. On arrival at our Riad, we were greeted by our friendly hosts at the Riad who provided an excellent introduction to the Riad and told us the Do'd and Dont's of Marrakech which proved very useful. We were then shown to our stunning room. We booked the Junior Suite, which was massive and beautiful. Such a peaceful stay. On our last night we ate at the Riad and the food was superb. Couldn't rate this place highly enough.

Great hotel in a very nice, clean and perfect location with very nice rooms and big garden where you can rest. I do think that compare to other hotels in the city center Hotel Al Ksar is the best in a very nice area where at the end of a busy day you can find some rest and feel like at home. The owner Olivier is very helpful and you can always ask questions re restaurants and places to see. I do recommend the Al Ksar for your holiday stay. Kate and Michel

I was very happy to stay at Riad Al Ksar. Marrakech is full of sounds and colors, but when you enter the Riad, it feels very peaceful and homely. Everybody from the staff was great, starting with Damien (one of the owners), who is always there for his guests. The food was delicious, like a real homemade food. I loved the view from the rooftop, overlooking the city and the Atlas mountains. The location was great, right next by the medina. It's really hard to find something, which I didn't like... If you choose Riad Al Ksar, you will experience that 'perfection' for yourself and you will feel happy - like me right now - that you made this choice.