Hotel Santa Fe Loreto by Villa Group

I wasn’t a fan of the sliding glass door as the only entrance door, especially since the locks was very difficult to manage and didn’t completely latch . There was a gap. This was true of other sliding glass door entrances, as a neighboring guest helped me with my door lock. The staff was not responsive when I mentioned this.

The sliding door as an entrance door. The overly busy vibe at check in. The not so hot shower water.

Mario at the reception went above and beyond. The pool staff was excellent, they made sure the jacuzzi was warm and bubbly! We will stay here again:))

This hotel is very antique. I appreciate that the AC works well. The costumer service was not the best. The restaurant takes extremely long to come out with food. One night that I dined in, I waited an hour for a salad while a table of 8 people who arrived after us received all of their meals before us. This place claims to be dog friendly but they do not allow service dogs to leave the room which is absolutely ridiculous. This place clearly doesn’t have a clear understanding of what a service dog is and what pet friendly means.

The Hotel was nice and clean. It had a restaurant. Pool area was good size. Closed to the centro. The room had a safe box Rooms were good size

The locks on the doors it took a while for the door to lock.

Atienden muy bien el staff y muy amables. Alberca se mira mas padre en las fotos y deberia estar disponible mas tarde.

The bedding needs to be updated and upholstery needs to be cleaned. The pillows had stains.

Nice place, but WiFi was spotty and limited to public areas

Very clean property with wonderful friendly staff. A very good value over all. Good air conditioning, nice restaurant, and a mini market on site. Only negative was that there was no hot water in our room which made morning showers extra special, and the bed was very small for two people.

It was clean and well kept

The rooms face courtyard and have sliding glass doors. No other windows and therefore no privacy. Must keep drapes pulled at all times. Very small and outdated. Photos very deceiving. Staff not friendly and restaurant food terrible