Hotel Santa Fe Loreto by Villa Group

Best place on the Baja to stay safe and love the Hotel been staying there almost every year since they opened

Poor internet. Because there were no English speaking channels on the tv, we rely on watching internet.

El hotel y atención del personal fue muy buena, solo que esta ubicado a un kilometro del centro y si quieres estar en esa zona tendrías que caminar cada que quieras ir.

Horrible and dangerous experience our first night. My husband and I were woken up around 11:45pm with strong smell. I went to the front desk to report the strong fumes, which they informed me they were fumigating the area where our room was located. I informed them that the fumes were coming through the ventilation in our room, that woke us up and gave me a strong headache with nausea. The person at the service desk that night moved us to a different room, which my husband, and I had to pack up everything and relocate all of our stuff at midnight . I requested to speak to a manager, but at this time of the night a manager was not available. I was told a manager would be informed and talk to us in the morning. The next morning I went to report it to the manager because no one ever checked up on us. The manager Fernanda didn’t seem very concerned about what happened. Her apology was three coupons for free $7 breakfast. That was a slap in the face!! This was a dangerous situation, and the reaction and actions I received from the manager was not acceptable. Our entire stay there after this incident, not once did management check up on my husband and I.

Check in was easy , we were on the 3rd floor . Service for the WiFi didn’t work once the whole time I was there . Our water went our twice and the noise at night was ridiculous .. Everynight , it sounded like someone was moving furniture around , I couldn’t tell if it was the room next to us or above us , but it was hard to sleep . I also don’t like that they have to keep your ID to rent towels . Once you’re done , they’ll give it back . On the plus side , The restaurant was good and the pool was warm . Cleaning service was great .

The room was light by giant lights from the rooftop out front and could not get darkness in the room. We were woken by alarms and the AC unit making a horrible noise that could not be stopped. This was at 3 am, We checked in after 6 planning on leaving by 6 am the next day. Nothing to due but get ready and leave. I stopped by the hotel desk and showed video of what we endured and they said since we booked through Hotels.com, it was them who I had to speak to. No help and Hotels.com is just as bad customer service.

I love coming to the Santa Fe hotel year after year. The staff goes out of their way to make your stay memorable. Our room has a kitchen and is very clean. Thank you to Patricia for always keeping it clean for us and providing extra pillows as needed. They have delicious restaurants. Cecilia gives you excellent services. I really enjoy the pool. Pedro Perez was so kind to adjust the jacuzzi temperature for us.

The property was clean and quiet. The staff, especially the Concierge Ester, were all very helpful. We mistakenly left something in the room when we checked out, and when we realized it and returned to the hotel the maid was bringing the item to the front desk. We were so relieved! It was an easy walk to the plaza and the malecon. Highly recommend this property.