Citadines Amigo Iloilo

I booked a room for my mother’s birthday since I couldn’t be there and only asked for a simple note to make her smile, but they really went the extra mile. ♥️ The room was beautiful, and we truly appreciated the thoughtful gesture. Will definitely book again! 💯

Overall, Citadines Amigo is a decent hotel. It is somewhat dated, but clearly maintained with care, especially in terms of its interior design. The pool area is not very large, but it stands out for its pleasant look and feel. A dedicated spa area is conveniently located right next to the pool. Our room was spacious and well equipped, including a proper refrigerator, wardrobe, and kettle. The bathroom was small but functional and well maintained. The staff were friendly and attentive, and there was truly nothing to complain about in terms of service. The location is in a lively and more authentic area of Iloilo City, surrounded by many restaurants, cafés, SM Delgado, Watsons, and several thrift shops, which makes it very convenient for daily needs and exploring the neighborhood.

Breakfast offered a selection of both hot and cold dishes; however, many of the hot items were unfortunately no longer warm. One area that clearly needs improvement is sound insulation. We had a room facing the street, and it was very difficult to sleep at night due to poor window insulation and traffic noise. Additionally, my husband unfortunately encountered a cockroach in the bathroom. Even in a tropical country, this should not occur in a hotel of this category.

Center of attraction

The breakfast maybe additional variety of food? At least 4-5 main dish ? Not just 2? Thank you

The rooms of Citadines, as always, are well appointed and perfect for families. It was also very spacious compared to other hotel chain rooms we've stayed in. The bed and air conditioning was good, as was the bathroom. If you are renting a car to get around, they have street parking, which is relatively safe in this city. Also close to other places of interest in the city.

The breakfast was not as well spread, but acceptable for the price we paid for.

Very friendly staff.

I would like to commend the excellent service provided by Raphael from reception. He was courteous, smart and customer centric. His demeanor provided a most welcoming feeling, I give him 5 Star for Service! Moreover, all staff I have encountered provided consistent good service. Bravo!

Location and staff.

Nous avons aimé l'accueil du personnel, notamment Raphaël, extrêmement professionnel et chaleureux. Le confort de la chambre, spacieuse et bien équipée.

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