Hampton Inn Elmira/Horseheads

Everything was well groomed! Access to area for pet relief! Pet friendly is so important for us.

All was fine

it was ok

They didn't clean the room each day.

The experience is exactly what I expected, which is why I chose the Hampton Inn. The room was clean and spacious, breakfast had plenty of options, parking and WiFi were included. 24-hour coffee was good to have, and I liked having a refrigerator and microwave. The staff was friendly too, which I really appreciated, having traveled to Elmira during a deep freeze for a sad occasion. I could not find a safe in my room; that would have been good for my laptop.

The room was exactly as expected. It was lovely.

I didn't care for the cheese omelet in the breakfast line. I hate American cheese. I wish i would have known it was American and I wouldn't have wasted one.

Clean and spacious.

Room was large, and clean

Rooms were clean and comfortable. Breakfast items provided a good selection.

I didn't like the fact that I was charged a $20 cleaning charge for the room. I've never seen that charge ever before and on top of that my 2 rooms were not even cleaned in my two day stay. Would appreciate an explanation.