Fairmont Pittsburgh

This was the second time we have stayed in this particular hotel. Just like our prior stay, it was super clean which made for a comfortable, relaxing stay. It was a special birthday celebration and this hotel definitely made it special. When booking the hotel I requested a slice of cake to be put in our room upon arrival and Bloody Mary's to be served upon arrival for breakfast. I did not have to contact the hotel once to remind. They pay attention to the details. It was a seamless stay. Our spa experience was 100% amazingly well done with every detail of the experience. I without a doubt highly recommend this particular hotel. Kudos to all who make each detail move like a well oiled machine.

Always a great experience

Liked everything

All of it.

Very central and nice hotel in downtown Pittsburgh, convenient for both business and vacation stays. I was there during a severe snowstorm and everything worked well with no problems. A special recognition and shout out to the staff who were very helpful and friendly and went out of their way to keep the hotel and its services running smoothly where most of the other businesses in the area were closed!

Breakfast was very good with friendly service, although somewhat overpriced. The hotel is very centrally located in downtown and within walking range from numerous shops and restaurants. The view from the upper rooms is spectacular.

Parking was practical, but quite expensive

The staff went above and beyond for us.

Stay was a delight

Staff courtias

The spa and fitness facilities were excellent and the spa staff members were kind. There was a bellman whose name I cannot remember who was the only employee to give 5 star service. He was attentive and even helped carry luggage to my car despite the vehicle being self parked.

A lot of staff members were lacking when it came to proper hospitality. First the front desk, check in was fine but felt rushed and I was never given information about the hotel facilities. Other times when I stopped by the front desk, I had to wait in line. Mind you this was a Saturday afternoon and there were only 2 other people in front of me and only one employee and no other agents or managers came out to help the desk. I’ve stayed at many 5 star hotels and even work at a 5 star property and I never had to wait in line at a luxury hotel. Not only that, but another time I walked up to the desk and the agent literally picked up the phone in front of me to take a call. From the conversation, it did not sound like an emergency and afterwards the employee did not even apologize for the incident. At some point I needed another key to my room and the same agent who checked me in the day before asked for my ID. I mentioned to them that they had checked me in last night and this agent said “ma’am I just started my shift, I do not know you.” It had been less than 24 hours and this employee cannot even remember the guests they check in. Other small things like having to open my own door when walking into the hotel, room was never serviced nor any turndown. Even the bartenders did not greet me when I sat down, I had to get their attention. I have stayed at many luxury hotels (Four Seasons, Ritz, Pendry, Mandarin Oriental, Six Senses) and I have never had any experiences like the ones I just described. This is my first time staying at Fairmont and it does not give luxury. Fairmont has many other beautiful properties but I honestly cannot imagine staying at another one again if this is the service I’m going to receive. The rooms were also very dated and plain. I prefer to stay at 5 star hotels for the service and the beautiful rooms, atmosphere, food. This hotel felt like a Comfort Inn.