Resort Rio

Overall Experience was not at all Good because first of all Check in was not at all smooth we have to wait for 30 Mins to get our rooms and after 30 mins i have got 1 Room and 1 room after 30 Mins and staff was not at all good and coperative and Later We have visited pool and the pool tiles were broken and we got injury as well. And Service is third class. Buttler comes after 30 Mins ice and glass comes after 30 mins and air conditioning, fridge is too old in the rooms. We have booked ultra luxury room but we are not at all satisfied as we have paid 15k approx and the room doesnt have a good views as well. The room approx cost 7.5k Max and breakfast got over 15 mins before and no hospitality nothing. I have stayed in more than 50 plus 5 star luxury properies i will never recommend you to stay here. Thanks

There is not a problem with breakfast. Service was good at the time of breakfast.

on the reception, the male staff didn't have complete knowledge. Their behavior was not good with the customer. They were asking for advance money, which is completely dodge, when I started arguing they changed their statement. I suggest to everyone not to stay there. They showed a different photo in the booking and gave the wrong room.

very well located

staff could have been more respectful and not look at everyone with one lense

the pool, the view.

the reception staff when we arrived was very cold and rude. they were going to give me a room in the backside when I actually booked a room pool facing. the lied to me saying there was no room available then the manager came and said just give them a room pool facing and he did. but the rooms and amenities are not 5 star quality good for 4 star. the staff at the car parking area is excellent.

Property well maintained

Not family-friendly