Best Western Plus Palo Alto Inn and Suites

It has a humidity smell elevator was not working did not have apple or orange juice on breakfast they said machine was broke…😏!!

Elevator not working, room dirty, restroom dirty, room had a bad smell.

Hotel Stay When we arrived our room was suppose to be on the 4th floor, however the elevator was out of service. Isaiah who was working the desk said there were no 1st floor rooms so we had to had to go to 2nd floor which would have been fine however I requested specifically a first floor room as my husband has MS and uses a mobility scooter to get around. We had no choice but the leave the scooter in the car and make the hike up to the 2nd floor. When we went down for breakfast the following morning the gentleman behind the counter asked what floor we were on, we told him. He said he was going to "block off" a first floor room for us when we got back later that day the room had been given away. Isaiah felt awful and had asked a guest who had just arrived a few minutes prior to move to the 2nd floor. The guest so graciously complied. Next thing we know we are in a different room on the 1st floor that had been used and not cleaned. The Ice machine on 2nd floor was out of order, soda machines were all out of order, and had to walk up to 3rd floor for ice Had to ask for clean towels, used towels on floor in bathroom, also needed to an ask for new pillowcases as the pillows had been slept on. 2nd floor room was nice and big and handicap accessible, this room was much smaller with no couch. Not one time did our room get cleaned even though we put the clean sign on the handle. We never saw a single room being cleaned. Very disappointed with this stay

El elevador no funcionaba, el joven que me atendió en la llegada no me hizo saber que el elevador no funcionaba, gracias a Dios no llevaba a mi abuela esta occasion. El mismo joven me dijo antes de darme mis llaves para la habitación que iría a revisar a ver si estaba limpio por qué le decía en un lado que si pero en otro que no, me comentó que estaba limpia la habitación y llego a la habitación y el baño se veía como si había sido usado. Ya en la habitación mi bebé empezó a jugar en el piso, solo pasaron 10 min y tus pies estaban negros de donde se arrastró en la alfombra y piso sucios, al igual yo al salir de bañarme, caminé poco por la alfombra para ir por algo y si mi pie ya estaba muy sucio cuando empecé a secarme.

Stayed with kids, room and restroom was clean, no issues at all , all the staff was super friendly, the breakfast was good , the area is safe & plenty of restaurants around , about 25 mins away from six flags so that wasn’t bad, they also have an indoor pool so that was a very convenient since it was raining 2 of the 3 days we stayed

AC was very good, it was clean, and they had good breakfast. Check in lady was polite. Things that we didn’t like but wouldn’t care much if they wouldn’t charge high, for the price we pay we would expect things to work. For instance, the elevator did not work, the sod machine and the orange juice dispenser was also out of order. Either fix it or don’t charge too much.

Elevator broken for the 3 nights, microwave broken the second day no repair, short of towels. had to walk the stairs. very bad experience.