Comfort Suites Williamsburg Historic Area

We have stayed at this location several times and have been disappointed with the service. Thank you so very much.

Everything was fine.

Nice location

Everything was nice.

Was conveniently located

We had a bed with a sofa bed, when we unfolded it the sheets were bunched up, mattress pad was stained and there was dirt. Kind of gross when you just checked in and just want to crash in a clean bed.

The Jacuzzi when we finally got hot water

Outdated television without Smart TV and TV guide showed no updated information on shows that were currently on or shows that we're coming on so basically channel surf the whole time. Didn't have hot water the first night so we couldn't use his jacuzzi or take a shower. The hotel did offer us the room next door to use just for showers but the water was also room temperature. The second night we stayed there was three bus fools of middle school and high school children that were allowed to run up and down the halls at all hours the night. Boys were staying in rooms with girls without adult supervision. They were yelling and screaming all night and banging on doors. The second floor balcony was open and in view of the main desk downstairs and the hotel staff never addressed the issue with the children being loud or running amuck. The second night was sleepless due to the teenagers that were in the room next to us. The hotel was not accommodating and taking money off of our room for the huge inconvenience both nights. We will not be returning to this hotel that we've been here several times and this was the most horrible experience we've had at any hotel let alone this one.