The Palace Hotel

The place is a bit run down. The room was big and spacious, the bed was comfortable, the bathroom was way past a full renovation with dirty grout, broken tiles and stained counter top - really quite disgusting. The carpet was absolutely covered in stains and marks. It looked like somebody had murdered there, really shocking it felt dirty and I was uncomfortable in the room. I was with a large group of people in all we had about 20 rooms between us and they all said the same thing..

We stayed at this hotel for 2 nights and we stayed in a sea view room with a balcony. We were happy with this room and loved the view. The rooms were spacious and had everything you needed, such as iron and ironing board, kettle, and hairdryer. The staff we encountered were very friendly and helpful and dealt with any issues or queries. The location of this hotel is brilliant. Right on the front and within walking distance to the pier, high street, and Adventure Island. It's within walking distance to the Southend Central Station and Victoria Train Station. We did go to the Cliff Pavilion, and from this hotel, it's around 15-20 mins walk, depending on mobility. We didn't have any breakfast or food in this hotel and therefore can not comment. We were informed that the restaurant and bar were on the first floor. Overall, we had a great stay and would definitely book a sea view room with a balcony again.

The staff and location are good. The beds and pillows were quite uncomfortable.

Spacious room with sea view, excellent toiletries. Comfortbale bed. Friendly and helfpul staff. The double room had only one arm chair plus one upright chair. Minimal hanging space and no wardrobe or drawers. No small fridge. Poor heating controls. No hotel information or information on "What to do in Southend and area". Zero car parking facility.

We stayed around the 23rd August weekend at this hotel. At first we were not sure what to expect after reading several negative reviews however our stay was wonderful. Up on check in we were allocated a room on the second floor and I asked the front desk if we can be moved to the upper floor. Dani at the front desk was very professional and this request was not a problem for him so we were moved the 5th floor. Very quick check in and great first impression. We had a family room which faces the ocean and my family were so excited. The condition of the room itself were fine, as all the facilities in the room were in good working condition. The room was clean and we did not ask for our room to be serviced so we were fine with our impression of the cleaning standard of the hotel. The next morning we went to have breakfast and it was one of the best experience. The breakfast room, the buffy and the selection of the food were excellent but what made our experience so special is how we were made to feel. We were welcomed by Morgan who was very exceptionally welcoming, helpful and professional, not only explained to us where the buffy food and drink section is also took us around and showed us all the breakfast choices on the buffy. Also happily informed us to ask her if we need any thing from kitchen and she will ask the chef to prepare it so I asked for mushroom omelette and it was delicious. Thank you Morgan, Georgia with all the breakfast team that made our experience pleasant. Prior to our arrival after making our reservation I made few out of hours calls to the hotel to check on my booking and I want thank Yana who answered my calls in a polite and helpful manner and assisted me with all the questions that I had. My advise to anyone plan to stay at this hotel is that if you have a request speak to the hotel staff and they will do their very best to make your stay pleasant. Give the hotel a chance to do something while staying there to make your stay pleasant which may help to avoid unpleasant stay. One main facility for me was the use of the gym, unfortunately the gym closed for refurb but it was nice to go out for a run on the sea side. I hope the hotel owners have a refurbishment plan in the near future. Great location and wonderful staff. I know I can give a 4 star review as the gym was closed not use all the hotel facilities however I give 5 star review mainly on the professionalise and helpful of the hotel staff we encounter collectively. We will definitely stay again and recommend to anyone as well.

Carpets and flooring filthy and sticky! Bar still dirty in the morning I expect to be contacted over this

Basic budget hotel, clean with large rooms and friendly staff. No parking and nearby parking over expensive. Used NCP car park next to station but bit of a walk if you have mobility issues or lots of luggage.

Fabulous

Had a great short stay, the hotel is in a great location, the staff were friendly and accomodating. Breakfast was good and the hotel is nice, but the carpets are tired and could do with replacing in some areas. Apart from that, i liked my stay.

Brilliant. Comfy bed. Clean, spacious room. Water and coffee facilities available. Southend was brimming with street artists painting on buildings, Penguin statues scattered about the town and a treasure hunt! Best weekend ever. The Park Inn right on the sea front easiky accessible to all of it. Great fun.