The Westin Desert Willow Villas, Palm Desert

Loved how clean the pools and landscaping was. The front desk customer service was not great. Both times we were not helped by 2 different women. The only helpful person was Levi and housekeeping. Your housekeeping and landscaping are your biggest assets.

The 2 bedroom villas should not cost that much. We have been to other vacation places where the cost was half and more room! Paying $30 a day to park is also ridiculous. Front desk needs re trained on politeness and just being nice.

The food was very good, both poolside and Agave. All the folks who worked there were quite wonderful. Great to have the golf cart shuttle service. The gym was spacious.

The main pool hadn't been cleaned, as many bugs were floating in it. Our room looked out at the street basically. We should have switched to a room with a balcony off the living area, as ours was not inviting, (being off our bedroom) to our roommate who slept on the couch. After traveling all day, it would have been nice to have water bottles in the room. We could not touch our front door for the sun beating on it for hours. Bathroom sink needed plunging, bathtub needed a mat.

Loved all the friendly staff and how communicative they were. Beautifully landscaped, very well kept up. Pools were lovely

I as not a fan of the early morning noise from housekeepers rolling carts. Also seemed like if you were out of your room at an early time that they don’t clean you room. We stayed for 4 nights and they never came to clean it despite taking the ‘do not disturb’ sign off the door. Also generally how loud other people were and slamming doors

Great place clean with attention to details

Billing is very confusing Booking did not indicate clearly a $30 dollar parking fee per day .