Birches Serviced Apartments

Great location

Old and in need of renovating

Close to the conference I was attending

Cancelled my booking a few hours before by flight was to leave interstate. Did not answer messages or phone calls regarding the cancellation. When I finally got through they suddenly had a room available. It was not the twin room we had booked and paid for. A nice cosy weekend with my twenty something daughter.

Nothing

Booking was cancelled by property 4 hours before checking, not exactly great

Property cancelled booking on the say of the stay, very inconvenient.

Property cancelled booking on the say of the stay, very inconvenient.

It served the purpose of somewhere to sleep.

My partner booked it for myself and friends for a weekend away - 2 nights. The credit card was charged a week before. On arrival in Melbourne my partner called me to tell us that they had canceled our booking with no reason. She rang and told them it wasn't acceptable so they booked us into another place for that night. This then cost us more money, The whole idea was to stay in one place and have a base. Instead we had to check out then travel to the original booking. Couldn't check in as it was still a bit early so we had to leave our bags and come back. Very annoying with zero explanation. I can only assume they got a better offer.

The location was perfect for our needs.

I requested a ground floor room. I was given a room on the second floor. We had to walk up 2 flights of stairs. I am recovering from spinal surgery and find it extremely difficult to climb stairs. I was virtually told 'too bad' by the person working at the reception desk. I pressed the button at the front door twice, then knocked at the front door twice before the glass door was opened. He would have seen me standing there. I interrupted his phone call !!

The beds were comfortable

The whole place was filthy dirty

Property dated

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