Four Seasons Resort Vail

Having stayed at Four Seasons hotels from Madrid to Anguilla and Bahamas to Budapest and had amazing experiences. The Vail Four Seasons is the absolutely most disappointing of any Four Seasons I’ve stayed at and honestly not sure why it even carry’s the brand name. Four Seasons prides itself in recognition of its guests and outstanding service. You won’t find any of this in Vail (with the exception of the guys driving the hotel shuttle). Check-in might as well have been at the local Quality Inn. The sofa bed had no linens despite them knowing we would be using it. Service at the Remedy bar was atrocious and I had to call ski valet 3 times to get my equipment back to pack it. And don’t bother using the App for services. Either it takes forever to reply or you are told to “ignore the wine list on the App it’s wrong, would you like us to bring you a paper one instead”. And my favorite, I ordered a bottle of Malbec. I got a call from in-room dining 30 minutes later saying they didn’t have the bottle, fair enough no problem, bring me another bottle of Malbec. “Sorry sir we don’t have ANY Malbec on property”. Seriously? You have a full bar and multiple restaurants and you don’t have ANY bottle of Malbec. So I ask for a comparably priced bottle of Cabernet, the response “sorry sir we have nothing comparably priced!” I don’t know who is running this Four Seasons but don’t go there expecting what you have come to love about the brand because you will be disappointed

It was a great hotel with excellent access to Vail Village -- literally walking distance. Staff and room was great and they were very accomodating.

It is expensive -- expect to pay almost double what you would at another resort. If you are looking to save money, this is probably not the property for you.

very comfortable bed and wonderful room with fireplace. super quiet. wonderful treatments at spa with fabulous steam room. great music at bar in the evening.

Really nice facility all around. Very pleasant staff at every stop.

It was horrible I need my money back they didn’t give me the room I reserved and service was horrible they didn’t help me with my bags and there was a loud noise coming from next room and I told front desk 3 times it was the worst stay ever

The staff was just clueless; especially at the restaurants. Nobody was in charge and all servers were like headless chickens. The tent they put in the room for my daughter was a big hit but it took multiple requests and hours after they said it would be delivered to get.

No complaints. Four Seasons has the best experience and service all around.

Great hotel but terrible front desk, really unfriendly and concierge pretty clueless. Service at the bar inconsistent one great bartender and one terrible. I will try other hotels in Vail before I go back to this one. I’m summary, disappointing service.