Royal Mansour Marrakech

Certainly one of the best hotels in the world. Design details are second to none, facilities are incredible, service is impeccable in all aspects and the food is fantastic. I could not recommend it more.

Aware of the reputation of this hotel, its listing in the top 50 hotels of the world and having seen it featured on television, we arrived with great expectations. I have to say our expectations were far exceeded, (in fact it’s fair to say blown away!) The Royal Mansour has mastered the art of hospitality at the highest level of excellence. Stepping off the plane at RAK airport, we were fast tracked through immigration and security to our awaiting chauffeur driven, golden vehicle. A short drive and we arrived at the stunning gates of this luxury oasis, An oasis of awe-inspiring beauty! To say incredible design is not enough, every corner of every room from floor to ceiling is unique, an individual and bespoke work of art, immaculate and truly magnificent everywhere you look. You do not stay in a “room” at the Mansour, instead you become the owner of a Riad, Your very own 3 floor palace. We ate at all four restaurants during our stay, To go into detail about the restaurants here would require several pages but to summarise my experience as best I can: Innovative Asian cuisine, stylish Italian tasting menus, traditional Moroccan flavours and cuisine delivered as a fine dining experience and a Michelin standard French brasserie. I feel the thing that really gives the Royal Mansour its platinum stamp in hospitality and sets it apart from others is the level and style of service you receive from every single member of the Royal Mansour team. Service excellence!!!!

Most probably the best hotel you have ever been to, anywhere! Starting from the lush gardens that expand as far as the eye can see and provide refreshing shade from the heat of the region, with scents of a thousand flowers all around. Then you arrive at an overwhelming, proportionate architecture, resembling the enchanted city from any desert fairy tale, where every building (riad) is your hotel room, astonishingly sized at least 140 square meters, all surrounded by a stone wall like a true medina protecting your dreams. Each riad is not just spacious, but also a perfectly balanced combination of areas for rest, socializing, enjoying, or, as the patio, getting lost in your own dreams while hearing the water in the relaxing fountain. The service staff access your rooms through back doors while the "do not disturb" sign is disconnected, so you will never see them. The design of the access paths is simply the result of a genius mind. The staff is always attentive to any of your needs and behaves with the highest levels of professionalism and attention to guests. All these would work for 99% of guests, and just a very few would find any reason to complain, but maybe I'm too strict when paying a real fortune per night stay, so I must also share with you what I think is missing to reach perfection.

We stayed in the hotel for 5 days. The first two days, the hotel was half-empty, so the speed in resolving any request or serving our table was perfect. Then, when the hotel was fully booked, the weak points that still need to be polished became apparent: The turndown service did not show up until we called them late at night and only after waiting for more than half an hour. Breakfast at the dining room was slow, with coffees not coming until half an hour after being seated. The orange juice seemed diluted, presumably because they were about to run out of stock. There was a lack of variety in pastries, and the promise of a chef's different creation every day turned out to be the same great pain au chocolat, but nothing else. The quality of pizza at the Italian restaurant was poor, and the risotto with orange ice-cream was a bizarre nonsense. At the French restaurant, it wasn't much better, with the mille-feuille dessert not looking like a mille-feuille but more like breadsticks, and a burger that, without informing us, was made with ground goat meat instead of minced beef. In summary, the dining experience was far from what one may expect from a renowned chef in charge like the one at Royal Mansour. They have everything to become a great, if not the best hotel in the world, but they lack training, proper exposure to demanding clients, and tested procedures to respond to the needs of a fully booked hotel.

Fires on the rooftop

Small plunge pool

Superd and unique

Tutto e’ vicino alla perfezione. Servizio impeccabile. Cibo squisito. Giardino dell’Eden.

The ambiance was spectacular

None

Every detail was so beautiful. Being here was extremely relaxing.

Not being able to stay longer.