BE Destination Tulum

AMAZING experience. It was exactly what my daughters and I were looking for .. definitely coming back 😍

The staffs are very attentive.

The resort and the rooms are beautiful. But the service was pretty awful from our experience. Staff ks friendly but pointless when it came to basic things. We had a broken light outside of our room entrance and we repeatedly asked them to fix it daily and it was not fixed until our last night after my husband had a stern talk with them. It was dangerous to walk in and out of our room in the darkness, a total safety hazard. Basic things like face clothes were not replenished during cleaning and housekeeping kept the doors opened during service which welcomed a a swarm of mosquitos into our room. If you like a beautiful jungle setting and don’t mind getting eaten alive by mosquitos, then this is your spot!

Staff is very friendly and room is quite large with a good quality bed. The food is good and the hotel infrastructure is quite charming, well integrated in the environment. you don't have the impression to be in a big soul less resort. You can just walk to the beachfront and enjoy the poolside or the carribean sea (provided the beach is not covered up in brown algaes). Hotel is not too far (5 min drive) from the natural reserve of Sian Ka'an which is worth exploring.

Quite a few things to mention that tuned the mood a bit down: - Restaurants are pricey, even more expensive than in France (where i come from), and i wasn't expecting that. - Air conditionning system and ventilation in the room are very noisy and cannot be stopped, it can be bothersome. - Music all the time: you can't just enjoy the sound of the waves or the birds...music is playing all the time. to me it's quite annoying - Some annoying details: no laundry service although it is mentionned in the equipment. breakfast included ok, but only coffee, tea drinkers have to pay for their tea (i mean, come on ! where do you see that ?). Also, breakfast is included but the service of bringing the plate to your table is not included, so you pay like 5 bucks each time. this is a bit ridiculous to be honest and it makes you feel like a walking source of pesos to be drained everytime you move a finger.

Love everything ❤️

Very beautiful property, especially the vegetation and the spa. The concierge was excellent as it was the staff serving breakfast. The receptionist was not very attentive, I would say even impolite, showing some frustration amd addressing us with little patience.

A beautiful location

wonderful! highly recommend. Raquel my concierge was amazing helped me make reservations at restaurants and tours. Cant wait to go back!