On The Point - Lake Rotorua

Driving up to the property I thought I was in heaven. It's situated right on Lake Rotorua. A fellow traveller at breakfast perfectly described it as "majestic." We were greeted warmly and were shown to our beautiful deluxe villa. The views from our balcony were stunning. Every morning I watched the sunrise. The villa was larger than many one bedroom apartments. I took advantage of feeding the on-site animals carrots. Breakfast was so delicious with the best porridge I've ever tasted. I could have eaten a jar of each of their fresh jams without bread. Service, except for dinner, as impeccable. I would have given this review five stars but I did have a few issues/suggestions: 1. We had dinner and it was truly mediocre. The bread served with the bread service was so fresh but, for four, big pieces of bread there were very little accompaniments. I ordered the seared tuna. It came to my table cold, not lukewarm, but cold. It was overcooked and dry and very disappointing. The cauliflower puree, potato gratin, and baby carrots were delicious but would have been much better hot. This dish was very expensive and did not meet my expectations. 2. The bathroom was very large but had issues. The floor was so slippery. The shower stall was vinyl and small and also slippery. It was such a small, cheap shower for this caliber of a property and this size of a bathroom. The vanity was long and shallow so it was hard to put our toiletries on it. Since the sink was so shallow, water splashed everywhere when I washed my face. The vanity could have been a lot deeper if the space was better used. 3. The bed linens were very low quality. The sheets were stiff and cheap. The comforter was very thin, like you would find at a low price hotel. Again, for the price of the room, one would expect better linens. I would in no way deter anyone from staying at the magical property. I'm just suggesting that there are little tweaks that could be made that would bring this property up to a true five star one.

We were there last month. It was the most expensive hotel I booked as it was the last day for the whole trip. Sadly it turned out to be the most disappointing one. The lake view lodge i booked was nothing like the photos they show on the website(Maybe they have different rooms for lake view lodge, but obviously we got the worst one). I thought the animal feeing would be fun, but nobody there offered animal food!!! So we ended up observing some anminals...such a downer!!! And what a waste of money for such an old hotel. It is definitely not a luxury experience.

Beautiful Lodge on the shore line of Lake Rotorua. The views from every part of the lodge are magnificent. On our first night we choose to eat in the restaurant and the food was 5 star for sure. The accommodation was spotlessly clean and all the staff were friendly and helpful. We would have loved to stay longer but our itinerary meant it was time to move on.

Beautiful location

We sadly spent only one night here when visiting the thermal areas of Rotorua. Wish we could have been here a week. This place exceeded our expectations. The room we had as part of the main house was like a big apartment! Huge bathroom and living room. And a view across 2 sliding glass doors to a balcony looking out at the gorgeous lake. We definitely missed out by not staying here longer. The absolutely best aspect of the hotel was the restaurant. It was quiet that rainy night - only 4 tables of guests, but we were treated like kings. The service, lead by Adriana Martinez, was excellent and the food was astonishing! We were in New Zealand and Australia for nearly a month and in retrospect, it was probably the best dinner we had the entire trip. A 4 course prix fixe menu prepared by ONE CHEF (William Foote) in the kitchen! Came with 2 cocktails included. I don't know how he did it. My favorite item was the deconstructed Beef Wellington - a very delicious, inventive take on the classic. My husband's favorite was the Ora King Salmon with crayfish and creamy leeks. We had breakfast included with the room and this was another amazing array of foods, plus menu items. This should be a destination resort for anyone remotely nearby.

It was a beautiful hotel that used to be a private residence. Everything was very clean and luxurious. The staff was amazing.

Fabulous location and equally fabulous food. Definitely the fine dining end of the market but not expensive for the quality it affords. We had a great meal, nice wine, super service and made our day. The restaurant was classy and we had a superb table overlooking the lake. Would highly recommend.

Started at 5 stars, even though we took our own luggage to the cottage next to the lake, (steep hill) first nights meal was fabulous, friendly staff, comfortable bed , second night was poor over cooked beef and chips, the final straw was the hot tub (which we didn’t use) deciding to have a maintenance cycle at 3.08am, waking us up. We told the receptionist when we left the following morning and she couldn’t care less, she was just keen to give us the bill. Very unprofessional which sadly ruined our stay.

It all started off very well. The room whilst being in a cabin on the edge of the garden was very pleasant and well equipped . The evening meal on the first night we were there was excellent and the very best meal we had had since we arrived in New Zealand. At this point, it was a five star review; unfortunately the dinner on the second night was not of the same standard as the first night. We ordered exactly the same meal. Perhaps it was a different chef, but it was a disappointment. In addition to this, the hot tub decided to perform a maintenance cycle at 3 o’clock in the morning which woke us up and made it very difficult for us to get back to sleep. Whilst this is disappointing, it didn’t seem to phase the reception when we paid our bill; the receptionist took little or no interest in the problems that we had had. One heck of a slope to pull the luggage up to the car!!