Hotel Verviers Van der Valk

I stayed here when I was in Belgium in business. The hotel is lovely and spacious as was the room. The service was excellent and the food was very good too. Lovely music playing in the evenings and large windows I can leave open while I enjoy the music and vibes.

Cleand, modern, extravagant, very special furniture and lovely decoration with a lot of charm, you immediatly feel like a special guest. Central and direct parking place. I couldn't use the pool, but temperature was like this :) I'll definitely want to come back.

To me, Verviers as a town has not much to offer but this hotel is very good and has an excellent brasserie. If one wants to dine elsewhere, the town centre is a 15 min walk away.

I travelled for business with a colleague. Check in was fine, and receptionist seemed friendly and helpful. We were in rooms 324 and 326. We arrived at about 9-10pm. Room 324 was ok, but room 326 - all I can say is wow. Yes there was a note on the door saying mind the step. But corridors are badly lit and badly in need of a good vacuum. Receptionist should have told us there were four to five open wooden steps directly down into the room. My colleague fell down the stairs, and when I heard the commotion, I went to see if she was ok. Luckily she was, but when she pointed it out to the receptionist the next morning, receptionist smirked. When asked if she found it funny, she corrected herself and apologised. Really not good enough!!! Someone could do a serious injury on a big drop like that into a room. Rooms are okay at best. Dark, not enough lighting and ridiculously laid out. Heating overnight got too hot, and bed is on a mezzanine with wooden open twisty stairs - highly dangerous as bathroom is downstairs. Also heating controls were downstairs too. We were working in their Manchester room. At lunch time, we went to order some food at the bar to take back to the room with us. All I can say is the barman who served me obviously had better things to do and resented my approach. Do you have soup? Yeah. Ehm, well what kind? Mushroom. Ok can I order two and have it sent to room? Most unhelpful and unfriendly. I was nearly going to apologise for having the audacity to dare put him out! I paid €12 for a bowl of soup. My colleague asked for bread too. When delivered to the room, the server had a go at me saying that he had a table reserved for seven people. I had no idea what he was talking about! But he was quite aggressive about it. Needless to say no bread came and there was about six spoonfuls of soup per bowl! I feel some of the staff resent customers - I certainly felt uncomfortable asking for anything and was glad to leave. On the other hand, some of the staff were lovely. I will refuse to stay there again for my next trip to Verviers.

My room had a sheer drop down some steps right from the front door and there is no electric in the room until you put slot your key in, and i dropped down those stairs and could have hurt myself. when I reported it to reception the lady found it somehow amusing. later my colleague and i were both separately berated by a member of staff about a booking not honored... we had no idea what he was talking about and it had nothing to do with us. The bed itself is perched on top of ridiculously steep stair case... crazy place. Won't return , rude staff.

Schönes Hotel. Kommunikation in Englisch im Service-Bereich teilweise eingeschränkt

Safe parking, great service and very clean hotel. Diners are excellent at the restaurant!

The most decent and worth the penny hotel in Verviers. Highly recommended.

Greatest dinner as usual, car parked safely and next to Circuit Spa. Rooms tidy and clean, best in the area!

Great hotel with excellent facilities. Breakfast was fantastic and restaurant very lovely. Great spot for business travel.