The Canyon Suites at The Phoenician, Luxury Collection

Amazing property, amazing service!

This staycation was to celebrate my husband's well-deserved retirement, so I splurged a bit. (Wasn't too happy about tax on the $60 resort credit and other things that took our bill for 2 nights to $1200 off-peak. Could have swallowed it if the experience was what it was cracked up to be.) I chose Canyon Suites for two reasons based on reviews: stellar service and a quieter, smaller resort within the Phoenician complex. Both were a disappointment - some circumstantial and some not. This review is long but you decide for yourself what to take from it. I actually wish the hotel would have sent me a chance to review them so I could give this feedback to them directly. Back when my reservation was originally moved due to renovation noise at my request (by phone), the reservationist really wanted to offer complimentary sparkling water and a diet coke be in our room to welcome the retiree. When we checked in at 6:30 pm, we were asked if we were there for any particular reason...and when we got to the room, nothing. The next day, I asked someone at the desk - a so-called "embassador" that reviews said we'd have specifically assigned to us - and he said it did show in the reservation but maybe got missed since we weren't in our room. So when he offered to try again, I told him we had a 6 pm dinner reservation that night, he said no worries, he'd make sure at 6:15 pm the delivery would happen. (He seemed to put on a front of caring but lacked sincerity.) Came back from dinner at 8:45 - nothing again. To our shock, when we were finishing an "intimate" celebration, we were interrupted by banging on the door by room service with lots of water and coke plus snacks. I had to scramble and answer in a robe and my husband was irritated, so the whole thing was more of a nuisance than anything. Room service for lunch that day took very long also, and two very small wraps came to $67. I asked the kitchen for help with my low sodium diet ( I get very sick) - wasn't forthcoming with suggestions and when the wraps came, it was hard to tell them apart and to be sure some things were left out of mine. When we buzzed 2x like we were supposed to for them to retrieve the tray, it never happened. Also that evening, the guest next to us left their German shepherd in the room alone (I guessed the breed by the bark and was right). It barked loudly and intermittently for quite a while. We waited until close to bedtime to report it, hoping the owner would return - maybe they went to dinner. To their credit, the ambassador on duty coordinated with security and they acted fast in tracking down the owner to return and when they did, the dog was ok (naturally...). The valet drivers were great - professional, friendly, happy to serve. We found pool and breakfast servers to be overly intrusive - hovering too much and asking too much if we needed anything else, walking in our path a lot at the buffet etc. They mean well and this is personal preference but it was overbearing for us. I will say the breakfast buffet is beautifully presented and a hearty mix of "healthy" and otherwise - could suit most if not all diets. Bravo on that! The pool was nice and quiet, too. Lastly, my husband woke up at 3 am both nights in a sweat. We had our thermostat et on 62 (have it on 78 at home) and still it was that warm. The bed was comfortable, the room spacious and dark for sleeping, and what an amazing bathroom! Photos will show all those good things so have a look on their site. I'll leave with the highlight of the stay - dinner at the Phoenician's J & G Steakhouse! They warmly welcomed the retiree and sat us by a window as pre-requested. Our waiter Chris went above and beyond - it was his pleasure to work with the chef to modify a meal for me to make it low sodium and brought my husband a special dessert. The food was high quality and cooked to perfection. A steak with 2 sides, a salad, and my salmon dinner came to $189 with tip, but the experience was worth every penny. It made up for all else that lacked and to top it off, the maitre' d came by and told us to come outside and he'd take our photo with the pools and the painted sky in the background. That's a keepsake! So A++ for J and G. The main middle of the road restaurant - Mowry and Cotton - was closed. The Tavern was a golf cart ride away and did the trick for a sandwich and a salad. Thirsty Camel's menu was a bit too limited for dinner for us.

Very relaxing & luxurious stay in the end of May. The property is beautiful. Complimentary buffet breakfast in the lobby was great. The staff was very friendly. This is the first time I ever felt like I had to give a special "shout out" to the housekeeping staff. Not only was the room extremely cleaned, but things like my phone cables were nicely wrapped every day. The only thing I would improve would be to have a full time pool attendant. Of the three days at the pool, there was only an attendant the first day. So I had to open the heavy umbrellas myself the next two days. I understand it was a slow time & only a few guests at the pool. Maybe I would suggest opening all the umbrellas at the beginning of the day.

*

Amazing property Can’t wait to come back

The Canyon Suites are extraordinary! The staff are extremely hospitable, the facilities are impeccably kept, and the food is delicious. I don’t think I’ve ever had better tasting room service. My husband and I will definitely be back!

I chose the Canyon Suites for my husband's 50th based on the reviews, and it did not disappoint! From the valet to front desk, bartenders to housekeeping staff, everyone was incredibly friendly and helpful! The rooms were roomy, clean, and the bed/pillows were some of the softest I've ever slept in! We enjoyed using the pools, spa, and restaurants, which were also all absolutely wonderful! The staff were always engaging and friendly, and the view of the waterfall and Camelback Mountain from the bar/patio was breathtaking! If I had to critique any one aspect, it would be that the Canyon Lounge Bar needed to be open later than 9:00 - perhaps 10:00 at least. Thank you for a wonderful experience!

We had an amazing time! Highly recommend, best Marriott, best hotel we’ve ever stayed at. Great service!

Amazing Resort- really beautiful and great staff. One of the best stays I had in a long time. Truly exceptional!

outside of being charged $109 per shot (the size of a teaspoon) at the bars/restuarants, our experience was wonderful.