Hilton Garden Inn Pensacola Airport/Medical Center

Pet friendly

The room was a good size, easy to move around in. This trip I didn't have my cane but the room and the restroom was big enough that if I had to be in my chair it would have accommodated. The staff was very friendly and no one had an issue with our dog.

The bath chair needed to be cleaned better to use it. The forgotten parts were missed mainly underneath were the seat and bar support meet.

I recently stayed in one of the Marriott hotels in Pensacola. My experience at the Hilton was MUCH BETTER. My daughter and I were there with our puppy who was to have major surgery. The staff was helpful, positive, and able to answer questions (e.g., restaurants nearby, stores, etc.). The lady in the restaurant, helped by creating a dinner plate for our puppy. Everyone was very positice and made a difficult trip easier. They also worked as a team, which doesn't seem to happen often. Thank-you to all the staff and their help.

Nice location

The loud noise from across the street!! apparently they were having a car show at O’Reilly’s Sunday night. It was so loud we could not even enjoy sitting out by the pool.

Accommodated early check-in and later check-out

all

Clean for the most part. Staff was very responsive. Loved the text checkups!

Dog poop under our bed upon entry that was missed by cleaning staff. Microwave had to be replaced because it didn't work. They were great replacing it!! No vent in the bathroom, had to shower with the door open. Had to pay for a breakfast.

This is a very accommodating hotel. We booked a room and our flight was cancelled and the hotel staff was very kind and worked with us on the cancellation.