Lucayan Resort By Kees Vacations

Customer service is non-existent. They state call 24 hours before arriving... they never call back. All aspect of condo are dated and worn. We were locked out of our room 1 day early, they had the wrong discharge date even after paid and confirmed reservation. Took over 2 hours to straighten out. Again if Customer service is important to you, choose elsewhere.

Easy check in , got all the info the day before. Good stay will be booking there again

No front desk, no on site staff. Phone calls go unanswered. Frustrating trying to get basic information. Would not stay again

Exceeded our expectations. Beautiful property in a quiet, peaceful part of Ocean City. The view of the bay was gorgeous and the pool was clean. We even had a little turtle visitor while at the pool. The condo was cozy, clean, and had plenty of space for my family of 4. We definitely plan on visiting again.

Everything was perfect with this property, but I do wish there was a recycling option there.

Everything was fine except for the Wi-Fi. Called to report never told someone would contact me. Never had anyone call back

Lots of room. Beautiful view. Very comfortable.

Condo was nice. Bedding and bath towels included. Washer and dryer so we could wash our towels when needed. We did have an issue with the ac not working. Called and they had the ac guy come out around 11pm on Friday night. Was okay for the night but by the next evening it wasn’t working again. Called again and within minutes we were given a condo across the hall to use for the night. We didn’t have to move our things since we were leaving the next morning. Very happy overall with everything! Would definitely stay again!

The check in and check out process was absolutely ridiculous. To check in I had to call 3 times to finally be told what unit I was in and the code for the door. Check out was 10am. We were loading our car and got locked out of the door at 9:30am so I called and “they had no record of my stay” even though I had been there for 5 days. They put me on hold and hung up and I had to call back 30 minutes later while waiting the entire time in the hot hallway just to get our two bags left in the room. I suggest getting everything out in one trip while checking out.

We loved it wish we stayed longer i need the break after losing my sister and this place gave me the peace of mind i needed. Wish it had a over head so even when it rained you could sit on balcony but it didnt.