Four Points by Sheraton Lagos

The welcoming was not professional. The security lady at the reception entrance wasn't welcoming. Nobody to collect our bags.The lady supervisor at the buffet had an attitude. We were given a joint bunk bed instead of a single comfortable queen size bed. We didn't sleep well.The AC wasn't working. No slippers, no robes, The wardrobes were dusty. The room had an unpleasant choking smell when we came in. But the breakfast buffet was really delicious.

Great hotel in a nice locale in Lagos. The staff are quite helpful and courteous too

The room was spacious and the tub was amazing. Our bed was extremely comfortable, the gym was adequate, buffet choices were quite varied with the food being tasty and well prepared. Room service is quite quick, for a hotel of this size. We were greeted by most staff with a smile and a good morning, afternoon or evening. The staff we asked things of were kind & helpful. The location is something you either want or not, a busy, congested road and area. Parking is free, albeit we had to park outside the grounds one night because more important guests were parked inside.

A large, dying cockroach greeted me in the lobby ladies room after a long drive (upon arrival to the hotel). No apology was offered by management, not even a free buffet meal for the grossness of it. If the hotel was doing bathroom cleanliness checks, they might have found it before myself. I asked for a quiet room for personal reasons, we were placed so we could clearly hear the booming Fri & Sat music, as well as the comings & goings of an employee door. Upon check in, we weren't given one iota of information regarding wifi, how the tv worked, the restaurants on site or their hours, gym & pool hours - nothing.

Location. Locally influenced menu at restaurants. Excellent service by staff.

Second room was great, staff friendly and great breakfast

First room should not be used it’s so dated and old

There were some positives and small negative to this hotel. For the positives, we had two rooms in this hotel during our stay. One of the rooms was good, no issues but the second room had mold in the bathroom. Other than the mold issue in the room, everything in the room was fine. AC unit worked great, refrigerator worked and kept drinks chilled. This is important because the weather in Lagos is hot and those chilled drinks come in handy. The onsite Indian restaurant (Cilantro) was excellent. The food was good. We also tried their rooftop bar, that was good as well. The staff during check in were friendly and welcoming. The one negative is that the hotel gets busy so traffic getting in and out can take some time. The location of the hotel is not great for walking around outside the hotel. Recommend always take a taxi or Uber when you want to go out.

Food was great. Breakfast buffet amazing. Dine in menu also fantastic.

1. Broken down amenities in the room. TV not working. Phone not working. 2. Unstable internet. 3. Towels - they honestly need replacement. 4. Room service - room for improvement.

Location, friendly staff and security at the entrance

Very high price. Very expensive.

Great reliable hotel. You know you will get good service every time. I know because I am a repeat customer/guest