Aloft by Marriott Chapel Hill

Great location and room size

The AC was loud and kept waking us up because it kept turning on and off on its own.

This was my first time booking/checking in/checking out for a hotel all on my own, and the staff made it SO easy for me. Super kind, very helpful, everyone was so wonderful, thank you! Bed cozy as hell 10/10

The wifi was REALLY bad, probably could have asked for help with it, but it wasn't worth it since I was only there one night. Sink was weird, if you only turned it on slightly it went on the counter but not too bad. Blinds worked but they got a bit wonky when used, still closed though so no biggie.

The staff was super friendly and attentive!!!

The gym needs attention and more equipment.

A very attractive and functional room.

I would appreciate decaf coffee in the lobby as well as gluten free breakfast options. Note that unless oats are certified gluten free, they can’t be consumed by those needing a gluten free diet.

It’s clean nice staff but room bright lot street noise

Clean

It has been 12 days since our terrible stay at this hotel. We have emailed the hotel general manager and the Aloft regional vice president with these issues and neither has closed the case to our satisfaction. The most recent correspondence was on May 15 when the regional manager for Schulte Hospitality Group said she’d review the issues. Throughout our 3-night stay, we experienced repeated room access failures involving both mobile and physical room keys over multiple consecutive days. Even the master key from the front desk wouldn’t work. These issues occurred at especially difficult times, including during a medical emergency that required an ER visit, leaving us unable to access our room, belongings, coats, or personal items late at night while dressed for formal graduation events. Most concerning was that after we were assured the matter had been resolved by engineering, the failures continued repeatedly. We were told Marriott was upgrading the system. I would like to think that Marriott is too smart a company to plan an upgrade on a nationwide graduation weekend that also happens to be Mother’s Day when most all hotels are filled to capacity. Additionally, despite personally notifying housekeeping that our room was vacant and ready for service, returning late in the evening with graduating family members to find the room completely unserviced further compounded the frustration and embarrassment. Such a shame that Marriott is not taking this matter seriously.