White Lodge Hotel

Apparently The guest I booked came late. When they came the owner or staff were swearing and looks very angry and asking “what time do you call this?” Despite of my guests saying “Sorry” she continued swearing. Eventually he allowed the to get in but they were very distress. I accept responsibility of not informing them for being late but he has no right to swear at the guests. Very rude. Not a very nice experience.

Basic, stained towel, 3 x 3 space in room for 2 at that price is too much.

Very impressed with staff. Very friendly. The property had everything we wanted.

Great hotel and stay

At the moment there are building works ongoing, but I'm sure that will be short lived. A little confusion around the breakfast situation, I read on Expedia that you can book a breakfast that will be served in a hamper to your room, when we mentioned this to the guy at check in, he told us that they haven't provided that service for years! Only to read on the guest information sheet supplied in the room that you can book a breakfast that will be provided in a hamper to your room!!!! This mis information needs sorted to avoid further confusion for guests. Other than that we had a great stay, location is great, parking was no problem. Could do with some way of providing further milk and sugars for the tea and coffee making.

Property smelt damp throughout, with mold around the window. Room was far smaller than the description with risk of falling out of window.

had a very enjoyable stay was made very welcomed and was helpfull with were to visit

Central and comfortable, functional rooms, easy check in and check out experience. Slightly struggled to get in touch with the property ahead of time.

Great location and price, should have asked for a room on a lower floor as I have trouble with stairs, room was a little cramped but had everything you need

The room looked very different to the room in the booking photo, a lot smaller, and the shower was very compact, however the room was clean and tidy and ideal just to get our heads down for the night. No dealings with the staff as didn’t see anyone.